Cancelling Zoom isn't always straightforward — it depends on how you're being billed. This guide walks through every method, from direct subscriptions to app store billing.
Zoom subscriptions often come with annual commitments, even if you pay monthly. Cancelling early may trigger a fee. Check your plan type in your Zoom account before cancelling to understand any potential charges.
Here's how to cancel Zoom directly. If you're billed through a third party, see the alternative methods section.
Go to zoom.us and click Sign In in the top right. Enter your email and password to access your account dashboard.
Click on Account Management in the left sidebar, then select Billing from the menu options.
Locate your active plan in the billing section. Click Cancel Subscription next to your current plan details.
Zoom may ask why you're cancelling. Select your reason and click Cancel Subscription to confirm your decision.
You'll see a confirmation message on screen. Check your email for a cancellation confirmation from Zoom with your final billing details.
Zoom subscriptions can work differently depending on your plan or how you signed up. These tips cover common edge cases.
These details can affect your cancellation timing or whether it goes through properly.
Even monthly-billed plans can have annual terms. Look for 'Annual' in your billing section to avoid early termination fees.
Cloud recordings are deleted 30 days after cancellation. Save any important meetings or webinars to your computer before cancelling.
You keep access until your current billing period ends. Cancelling mid-cycle doesn't provide refunds for unused time.
If you're cancelling due to cost or limited usage, you might be able to downgrade or adjust your plan instead.
If you can't cancel through your Zoom account, you may need to go through app stores or resellers. The right option depends on how you're being billed.
iOS users who subscribed through the App Store must cancel through their Apple ID subscriptions.
"Settings > Click [Your Name] > Subscriptions" Read In-depth Guide on Cancelling iPhone Subscriptions:
iPhone Cancel GuideIf you subscribed through the Google Play Store, you'll need to cancel through your Google account.
Use the Direct link Below or Open Google Play Store > Profile icon > Payments & subscriptions > Subscriptions
Play Store Cancel LinkEnterprise customers often purchase through IT resellers or system integrators.
CDW, Insight, SHI, Softchoice
Local IT service providers
Telecommunications carriers
Phone support is available for billing and cancellation questions during business hours.
1-888-799-9666
You can email Zoom support for cancellation assistance, though the website method is faster.
support@zoom.us
Zoom offers live chat support for billing questions and cancellation assistance during business hours.
Common questions about cancelling Zoom and what to expect.
Step-by-step guides for other productivity services.
See all cancellation guides