How to Cancel BetterHelp (2026 guide)
Cancelling BetterHelp isn't always straightforward — it depends on how you're being billed. This guide walks through every method, from the BetterHelp website to app stores and third-party billing.
Health
Health
Health
Lifestyle
Lifestyle
Lifestyle
Consumer
Consumer
Consumer
Cancellation Summary
Cancel Online
Yes
Main Cancel methods
Website
Mobile App
App Store
Phone
Time to Cancel
2-5 mins
Instant for direct billing
Where to Cancel
Account Settings
Under Billing section
BetterHelp bills weekly by default, which can create surprise charges if you forget to cancel. If you signed up through an app store or employer program, you won't see a cancel option in your BetterHelp account.
Managing more than one subscription?
If you're cancelling more than just BetterHelp, our cancel tool can help you cancel your subscriptions easily in one place.
Managing more than one subscription?
If you're cancelling more than just BetterHelp, our cancel tool can help you cancel your subscriptions easily in one place.
Managing more than one subscription?
If you're cancelling more than just BetterHelp, our cancel tool can help you cancel your subscriptions easily in one place.
Cancel BetterHelp: Step-by-Step Instructions
Follow these steps to cancel your BetterHelp subscription. The process may vary slightly depending on your plan or how you signed up.
Cancel BetterHelp: Step-by-Step Instructions
Follow these steps to cancel your BetterHelp subscription. The process may vary slightly depending on your plan or how you signed up.
Cancel BetterHelp: Step-by-Step Instructions
Follow these steps to cancel your BetterHelp subscription. The process may vary slightly depending on your plan or how you signed up.
01
01
01
Log in to your BetterHelp account
Go to betterhelp.com and sign in with your email and password. Make sure you're logged into the account that's being charged.
02
02
02
Go to Account Settings
Click your profile icon in the top right corner, then select Account from the dropdown menu to access your account settings.
03
03
03
Navigate to Billing
In your account settings, look for the Billing section. This is where you'll find subscription and payment options.
04
04
04
Cancel your membership
Click Cancel Membership or Cancel Subscription. You may be asked to complete a brief survey about your cancellation reason.
05
05
05
Confirm cancellation
Review the cancellation details and confirm. You should receive a confirmation email, and your access will continue until your current billing period ends.
That's one. Got more to cancel?
Use our tool to bulk cancel everything else you don't need.
That's one. Got more to cancel?
Use our tool to bulk cancel everything else you don't need.
That's one. Got more to cancel?
Use our tool to bulk cancel everything else you don't need.
BetterHelp-specific things to know
BetterHelp subscriptions can work differently depending on your plan or how you signed up. These tips cover common edge cases.
BetterHelp-specific things to know
BetterHelp subscriptions can work differently depending on your plan or how you signed up. These tips cover common edge cases.
BetterHelp-specific things to know
BetterHelp subscriptions can work differently depending on your plan or how you signed up. These tips cover common edge cases.
Weekly billing is the default
Most BetterHelp plans bill weekly, not monthly. Check your billing frequency before cancelling to avoid surprise charges.
You can switch therapists without cancelling
Access continues until billing period ends
Weekly billing is the default
Most BetterHelp plans bill weekly, not monthly. Check your billing frequency before cancelling to avoid surprise charges.
You can switch therapists without cancelling
Access continues until billing period ends
Weekly billing is the default
Most BetterHelp plans bill weekly, not monthly. Check your billing frequency before cancelling to avoid surprise charges.
You can switch therapists without cancelling
Access continues until billing period ends
Before you cancel, keep this in mind
These details can affect your cancellation timing or whether it goes through properly.
Before you cancel, keep this in mind
These details can affect your cancellation timing or whether it goes through properly.
Before you cancel, keep this in mind
These details can affect your cancellation timing or whether it goes through properly.
1. Check who's billing you
If you signed up through an employer assistance program or insurance portal, you may need to cancel through them instead of BetterHelp directly.
2. Note your billing cycle
3. Consider requesting a new therapist first
1. Check who's billing you
If you signed up through an employer assistance program or insurance portal, you may need to cancel through them instead of BetterHelp directly.
2. Note your billing cycle
3. Consider requesting a new therapist first
1. Check who's billing you
If you signed up through an employer assistance program or insurance portal, you may need to cancel through them instead of BetterHelp directly.
2. Note your billing cycle
3. Consider requesting a new therapist first
Alternative ways to cancel BetterHelp
If you can't cancel through your BetterHelp account, you may need to go through app stores or contact support. The right option depends on how you're being billed.
Alternative ways to cancel BetterHelp
If you can't cancel through your BetterHelp account, you may need to go through app stores or contact support. The right option depends on how you're being billed.
Alternative ways to cancel BetterHelp
If you can't cancel through your BetterHelp account, you may need to go through app stores or contact support. The right option depends on how you're being billed.
Google Play Store
If you signed up for BetterHelp through the Android app, cancel through Google Play subscriptions.
Use the Direct link Below or
Open Google Play Store > Profile icon > Payments & subscriptions > Subscriptions
Google Play Store
If you signed up for BetterHelp through the Android app, cancel through Google Play subscriptions.
Use the Direct link Below or
Open Google Play Store > Profile icon > Payments & subscriptions > Subscriptions
Live Chat Cancel
BetterHelp offers live chat support if you can't find the cancel option or need help with your account.
Log into your BetterHelp account
Look for the chat icon or Contact Support
Request cancellation through the chat
Live Chat Cancel
BetterHelp offers live chat support if you can't find the cancel option or need help with your account.
Log into your BetterHelp account
Look for the chat icon or Contact Support
Request cancellation through the chat
Phone Cancel
BetterHelp offers phone support for cancellations if you prefer speaking to someone directly.
Check your account for current support number
Phone Cancel
BetterHelp offers phone support for cancellations if you prefer speaking to someone directly.
Check your account for current support number
Apple App Store
iPhone users who subscribed through the BetterHelp iOS app need to cancel through Apple's subscription settings.
"Settings > Click [Your Name] > Subscriptions"
Read In-depth Guide on Cancelling IPhone Subscriptions:
Apple App Store
iPhone users who subscribed through the BetterHelp iOS app need to cancel through Apple's subscription settings.
"Settings > Click [Your Name] > Subscriptions"
Read In-depth Guide on Cancelling IPhone Subscriptions:
Email Support For Cancellation
You can also cancel BetterHelp by emailing their support team directly.
support@betterhelp.com
Email Support For Cancellation
You can also cancel BetterHelp by emailing their support team directly.
support@betterhelp.com
Google Play Store
If you signed up for BetterHelp through the Android app, cancel through Google Play subscriptions.
Use the Direct link Below or
Open Google Play Store > Profile icon > Payments & subscriptions > Subscriptions
Apple App Store
iPhone users who subscribed through the BetterHelp iOS app need to cancel through Apple's subscription settings.
"Settings > Click [Your Name] > Subscriptions"
Read In-depth Guide on Cancelling IPhone Subscriptions:
Live Chat Cancel
BetterHelp offers live chat support if you can't find the cancel option or need help with your account.
Log into your BetterHelp account
Look for the chat icon or Contact Support
Request cancellation through the chat
Email Support For Cancellation
You can also cancel BetterHelp by emailing their support team directly.
support@betterhelp.com
Phone Cancel
BetterHelp offers phone support for cancellations if you prefer speaking to someone directly.
Check your account for current support number
Consider these alternatives
If cost is the main concern, you might be able to pause or adjust your plan instead of cancelling completely.
Consider these alternatives
If cost is the main concern, you might be able to pause or adjust your plan instead of cancelling completely.
Consider these alternatives
If cost is the main concern, you might be able to pause or adjust your plan instead of cancelling completely.
Pause your BetterHelp subscription
BetterHelp offers a pause option for up to 30 days if you need a temporary break. This holds your therapist match and billing without losing your account.
Switch to a less expensive plan
BetterHelp offers different session frequencies and communication methods at various price points.
Weekly sessions vs bi-weekly
Messaging-only vs video sessions
Group therapy options
Negotiate A Discount On Your Bill
BetterHelp sometimes offers discounts for financial hardship or reduced-rate sessions. Contact support to discuss options.
Many SAAS and subscription providers are also known to offer cancel discounts. These aren't always predictable.
Pause your BetterHelp subscription
BetterHelp offers a pause option for up to 30 days if you need a temporary break. This holds your therapist match and billing without losing your account.
Switch to a less expensive plan
BetterHelp offers different session frequencies and communication methods at various price points.
Weekly sessions vs bi-weekly
Messaging-only vs video sessions
Group therapy options
Negotiate A Discount On Your Bill
BetterHelp sometimes offers discounts for financial hardship or reduced-rate sessions. Contact support to discuss options.
Many SAAS and subscription providers are also known to offer cancel discounts. These aren't always predictable.
Pause your BetterHelp subscription
BetterHelp offers a pause option for up to 30 days if you need a temporary break. This holds your therapist match and billing without losing your account.
Switch to a less expensive plan
BetterHelp offers different session frequencies and communication methods at various price points.
Weekly sessions vs bi-weekly
Messaging-only vs video sessions
Group therapy options
Negotiate A Discount On Your Bill
BetterHelp sometimes offers discounts for financial hardship or reduced-rate sessions. Contact support to discuss options.
Many SAAS and subscription providers are also known to offer cancel discounts. These aren't always predictable.
The complete guide to cancelling unused subscriptions
Everything you need to know about finding and cutting what you don't use.
The complete guide to cancelling unused subscriptions
Everything you need to know about finding and cutting what you don't use.
The complete guide to cancelling unused subscriptions
Everything you need to know about finding and cutting what you don't use.
BetterHelp Cancellation FAQ
Common questions about cancelling BetterHelp and what to expect.
BetterHelp Cancellation FAQ
Common questions about cancelling BetterHelp and what to expect.
BetterHelp Cancellation FAQ
Common questions about cancelling BetterHelp and what to expect.
Will I get a refund if I cancel BetterHelp?
Will I get a refund if I cancel BetterHelp?
Will I get a refund if I cancel BetterHelp?
Can I cancel BetterHelp online?
Can I cancel BetterHelp online?
Can I cancel BetterHelp online?
What happens after I cancel BetterHelp?
What happens after I cancel BetterHelp?
What happens after I cancel BetterHelp?
Why can't I find the cancel button in BetterHelp?
Why can't I find the cancel button in BetterHelp?
Why can't I find the cancel button in BetterHelp?
Does deleting the BetterHelp app cancel my subscription?
Does deleting the BetterHelp app cancel my subscription?
Does deleting the BetterHelp app cancel my subscription?
Can I pause BetterHelp instead of cancelling?
Can I pause BetterHelp instead of cancelling?
Can I pause BetterHelp instead of cancelling?
How do I know if my BetterHelp subscription is cancelled?
How do I know if my BetterHelp subscription is cancelled?
How do I know if my BetterHelp subscription is cancelled?
More Health Cancellation Guides
Step-by-step guides for other health services.
More Health Cancellation Guides
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More Health Cancellation Guides
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Step-by-step instructions for ending your Headspace meditation subscription.
Updated on
Jan 21, 2026
Updated on
Jan 21, 2026
Updated on
Jan 21, 2026
About BetterHelp
BetterHelp is an online therapy platform that connects users with licensed therapists through video, phone, and messaging sessions. The service offers flexible scheduling and matches users with therapists based on their preferences and needs.
Why people cancel BetterHelp
Found a local therapist instead
Weekly billing adds up quickly
Therapist match wasn't working out
Taking a break from therapy
Insurance coverage changed
Why people cancel BetterHelp
Found a local therapist instead
Weekly billing adds up quickly
Therapist match wasn't working out
Taking a break from therapy
Insurance coverage changed
Why people cancel BetterHelp
Found a local therapist instead
Weekly billing adds up quickly
Therapist match wasn't working out
Taking a break from therapy
Insurance coverage changed
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