Cancelling BetterHelp isn't always straightforward — it depends on how you're being billed. This guide walks through every method, from the BetterHelp website to app stores and third-party billing.
BetterHelp bills weekly by default, which can create surprise charges if you forget to cancel. If you signed up through an app store or employer program, you won't see a cancel option in your BetterHelp account.
Follow these steps to cancel your BetterHelp subscription. The process may vary slightly depending on your plan or how you signed up.
Go to betterhelp.com and sign in with your email and password. Make sure you're logged into the account that's being charged.
Click your profile icon in the top right corner, then select Account from the dropdown menu to access your account settings.
In your account settings, look for the Billing section. This is where you'll find subscription and payment options.
Click Cancel Membership or Cancel Subscription. You may be asked to complete a brief survey about your cancellation reason.
Review the cancellation details and confirm. You should receive a confirmation email, and your access will continue until your current billing period ends.
BetterHelp subscriptions can work differently depending on your plan or how you signed up. These tips cover common edge cases.
These details can affect your cancellation timing or whether it goes through properly.
If you signed up through an employer assistance program or insurance portal, you may need to cancel through them instead of BetterHelp directly.
BetterHelp typically bills weekly. Cancelling doesn't stop the current period's charge if it's already processed, but prevents future charges.
If you're cancelling due to therapist fit issues, BetterHelp allows unlimited therapist switches. This might solve your problem without cancelling.
If cost is the main concern, you might be able to pause or adjust your plan instead of cancelling completely.
If you can't cancel through your BetterHelp account, you may need to go through app stores or contact support. The right option depends on how you're being billed.
iPhone users who subscribed through the BetterHelp iOS app need to cancel through Apple's subscription settings.
"Settings > Click [Your Name] > Subscriptions" Read In-depth Guide on Cancelling iPhone Subscriptions:
iPhone Cancel GuideIf you signed up for BetterHelp through the Android app, cancel through Google Play subscriptions.
Use the Direct link Below or Open Google Play Store > Profile icon > Payments & subscriptions > Subscriptions
Play Store Cancel LinkBetterHelp offers phone support for cancellations if you prefer speaking to someone directly.
Check your account for current support number
You can also cancel BetterHelp by emailing their support team directly.
support@betterhelp.com
BetterHelp offers live chat support if you can't find the cancel option or need help with your account.
Common questions about cancelling BetterHelp and what to expect.
Step-by-step guides for other health services.
