Cancelling Slack depends on your workspace role and billing method. Workspace owners can cancel directly, while members may need to contact their admin. This guide covers all scenarios including third-party billing.
Most Slack subscriptions are managed at the workspace level by owners or admins. Regular members can't cancel billing but can leave workspaces. If you signed up through Apple, Google, or a reseller, you'll need to cancel through them instead.
These steps work for workspace owners with direct Slack billing. Your process may vary if you're billed through a third party or reseller.
Go to your Slack workspace and sign in. You'll need workspace owner permissions to access billing settings and cancel the subscription.
Click your workspace name in the top left, then select Settings & administration and click Workspace settings.
In the settings menu, find and click Billing. This will take you to your subscription and payment details page.
Look for Cancel plan or Downgrade to free option. Click it and follow the prompts to confirm your cancellation.
Slack will ask for feedback and confirm the cancellation. Your paid features will remain active until your current billing period ends.
Slack billing works differently depending on your role and plan type. These details can affect your cancellation process.
These points can help you avoid issues with your Slack cancellation or find better alternatives.
If your company or another department pays for Slack, cancelling might affect other team members. Verify billing ownership before making changes to avoid disrupting others' work.
Consider exporting important conversations, files, and integrations before cancelling. While data persists during the billing period, it's easier to export while you still have paid features.
Slack integrations with other tools may stop working after cancellation. Check which apps and workflows depend on your paid Slack plan and plan alternatives.
If you're cancelling due to cost or team size changes, these options might work better than cancelling completely.
If you don't see billing options in your workspace settings, your Slack subscription might be managed through one of these providers instead.
Cancel your Slack subscription through the App Store if you signed up using the iOS app or Apple Business Manager.
"Settings > Click [Your Name] > Subscriptions" Read In-depth Guide on Cancelling iPhone Subscriptions:
iPhone Cancel GuideCancel Slack through Google Play if you subscribed via the Android app or your organization uses Google Workspace billing.
Use the Direct link Below or Open Google Play Store > Profile icon > Payments & subscriptions > Subscriptions
Play Store Cancel LinkMany organizations purchase Slack through IT resellers or cloud providers who manage billing separately.
AWS Marketplace
Microsoft Cloud Solution Providers
IT procurement companies
Enterprise software resellers
Contact Slack support via email for billing questions or if you can't access your workspace settings.
feedback@slack.com
Slack offers live chat support for paid plan users who need help with cancellation or billing questions.
Quick answers to common Slack cancellation questions.
Step-by-step guides for other business communication tools.
See all cancellation guides