How to Cancel Salesforce (2026 guide)
Cancelling Salesforce depends on your contract type and admin permissions. This guide covers cancellation for different plan types, whether you're an admin or regular user, and what to expect with annual commitments.
Software
Software
Software
Productivity
Productivity
Productivity
Business
Business
Business
Cancellation Summary
Cancel Online
Depends
Main Cancel methods
Admin Portal
Contact Sales
Support Case
Time to Cancel
5-15 mins
Admin access required
Where to Cancel
Setup Menu
Company Information section
Salesforce cancellation requires admin permissions and varies significantly by contract type. Monthly plans can typically be cancelled online, while annual contracts often require contacting sales or support due to commitment terms and auto-renewal clauses.
Managing more than one subscription?
If you're cancelling more than just Salesforce, our cancel tool can help you cancel your subscriptions easily in one place.
Managing more than one subscription?
If you're cancelling more than just Salesforce, our cancel tool can help you cancel your subscriptions easily in one place.
Managing more than one subscription?
If you're cancelling more than just Salesforce, our cancel tool can help you cancel your subscriptions easily in one place.
Cancel Your Salesforce Subscription
Follow these steps to cancel Salesforce if you have admin access. The process varies for monthly vs annual plans.
Cancel Your Salesforce Subscription
Follow these steps to cancel Salesforce if you have admin access. The process varies for monthly vs annual plans.
Cancel Your Salesforce Subscription
Follow these steps to cancel Salesforce if you have admin access. The process varies for monthly vs annual plans.
01
01
01
Log in to Salesforce as admin
Sign in to your Salesforce organization using an account with System Administrator permissions. Regular users cannot access billing settings.
02
02
02
Navigate to Setup menu
Click the gear icon in the top right corner and select Setup from the dropdown menu.
03
03
03
Go to Company Information
In the Setup menu, search for Company Information or navigate to Administration > Company Information.
04
04
04
Find billing and subscription options
Look for Billing or Subscription options. For monthly plans, you may see a cancel option. Annual plans typically require contacting support.
05
05
05
Complete cancellation or contact support
Follow the prompts to cancel monthly plans, or create a support case for annual contracts. You'll receive confirmation via email.
Or skip the steps entirely
Our tool takes you straight to the cancel page. No hunting required.
Or skip the steps entirely
Our tool takes you straight to the cancel page. No hunting required.
Or skip the steps entirely
Our tool takes you straight to the cancel page. No hunting required.
Salesforce-specific things to know
Salesforce contracts can be complex with different cancellation rules depending on your plan type and commitment length.
Salesforce-specific things to know
Salesforce contracts can be complex with different cancellation rules depending on your plan type and commitment length.
Salesforce-specific things to know
Salesforce contracts can be complex with different cancellation rules depending on your plan type and commitment length.
Check your contract end date
Annual contracts auto-renew unless cancelled 30+ days before renewal. Check your contract terms for specific notice requirements.
Admin permissions are required
Data export takes time
Licenses vs full cancellation
Check your contract end date
Annual contracts auto-renew unless cancelled 30+ days before renewal. Check your contract terms for specific notice requirements.
Admin permissions are required
Data export takes time
Licenses vs full cancellation
Check your contract end date
Annual contracts auto-renew unless cancelled 30+ days before renewal. Check your contract terms for specific notice requirements.
Admin permissions are required
Data export takes time
Licenses vs full cancellation
Before cancelling Salesforce
These points can help you avoid data loss and ensure a smooth cancellation process.
Before cancelling Salesforce
These points can help you avoid data loss and ensure a smooth cancellation process.
Before cancelling Salesforce
These points can help you avoid data loss and ensure a smooth cancellation process.
1. Export all critical data
Use Data Export or reports to back up contacts, opportunities, and custom objects. Once cancelled, data access is limited.
2. Review contract terms carefully
3. Consider downgrading first
1. Export all critical data
Use Data Export or reports to back up contacts, opportunities, and custom objects. Once cancelled, data access is limited.
2. Review contract terms carefully
3. Consider downgrading first
1. Export all critical data
Use Data Export or reports to back up contacts, opportunities, and custom objects. Once cancelled, data access is limited.
2. Review contract terms carefully
3. Consider downgrading first
Alternative ways to cancel Salesforce
If you can't access the admin portal or need help with contract terms, these methods can help you cancel your subscription.
Alternative ways to cancel Salesforce
If you can't access the admin portal or need help with contract terms, these methods can help you cancel your subscription.
Alternative ways to cancel Salesforce
If you can't access the admin portal or need help with contract terms, these methods can help you cancel your subscription.
Reseller & Third-Party Billing
If you purchased through a Salesforce partner or reseller, you'll need to contact them directly for cancellation.
Check your bank or credit card statement to see who charged you.
Salesforce consulting partners
AppExchange vendors
Implementation partners
Regional distributors
Reseller & Third-Party Billing
If you purchased through a Salesforce partner or reseller, you'll need to contact them directly for cancellation.
Check your bank or credit card statement to see who charged you.
Salesforce consulting partners
AppExchange vendors
Implementation partners
Regional distributors
Email Support For Cancellation
Create a support case via email for cancellation requests, especially useful for annual contract discussions.
Create case through Salesforce Help portal
Email Support For Cancellation
Create a support case via email for cancellation requests, especially useful for annual contract discussions.
Create case through Salesforce Help portal
Live Chat Cancel
Salesforce support can help with cancellation questions, especially for complex contracts or enterprise accounts.
Log in to your Salesforce org
Go to the Help & Training section
Click Contact Support
Select Billing & Licensing as your issue type
Choose chat or phone support
Live Chat Cancel
Salesforce support can help with cancellation questions, especially for complex contracts or enterprise accounts.
Log in to your Salesforce org
Go to the Help & Training section
Click Contact Support
Select Billing & Licensing as your issue type
Choose chat or phone support
Phone Cancel
Call Salesforce support for immediate assistance with cancellation, particularly important for enterprise contracts.
Available through your org's support portal
Phone Cancel
Call Salesforce support for immediate assistance with cancellation, particularly important for enterprise contracts.
Available through your org's support portal
Reseller & Third-Party Billing
If you purchased through a Salesforce partner or reseller, you'll need to contact them directly for cancellation.
Check your bank or credit card statement to see who charged you.
Salesforce consulting partners
AppExchange vendors
Implementation partners
Regional distributors
Live Chat Cancel
Salesforce support can help with cancellation questions, especially for complex contracts or enterprise accounts.
Log in to your Salesforce org
Go to the Help & Training section
Click Contact Support
Select Billing & Licensing as your issue type
Choose chat or phone support
Email Support For Cancellation
Create a support case via email for cancellation requests, especially useful for annual contract discussions.
Create case through Salesforce Help portal
Phone Cancel
Call Salesforce support for immediate assistance with cancellation, particularly important for enterprise contracts.
Available through your org's support portal
Other options to consider
If cost is the main concern, these alternatives might work better than cancelling your Salesforce subscription completely.
Other options to consider
If cost is the main concern, these alternatives might work better than cancelling your Salesforce subscription completely.
Other options to consider
If cost is the main concern, these alternatives might work better than cancelling your Salesforce subscription completely.
Downgrade your Salesforce edition
Switch to a lower-cost edition if you're not using advanced features. This maintains your data while reducing costs.
Essentials: Basic CRM for small teams
Professional: Complete CRM with customization
Enterprise: Advanced features and integrations
Unlimited: Full platform capabilities
Switch Your Billing Cycle
Annual billing typically offers 10-20% savings compared to monthly billing on most Salesforce editions.
10-20% with annual billing
Bundle Your Subscription Plan
Salesforce offers integrated suites that might be more cost-effective than individual products.
Sales Cloud + Service Cloud: Combined CRM and support
Marketing Cloud + Sales Cloud: Integrated marketing and sales
Platform bundles: Multiple apps at reduced cost
Negotiate A Discount On Your Bill
Salesforce often provides retention discounts or extended trial periods for customers considering cancellation, especially for annual contracts.
Many SAAS and subscription providers are also known to offer cancel discounts. These aren't always predictable.
Downgrade your Salesforce edition
Switch to a lower-cost edition if you're not using advanced features. This maintains your data while reducing costs.
Essentials: Basic CRM for small teams
Professional: Complete CRM with customization
Enterprise: Advanced features and integrations
Unlimited: Full platform capabilities
Switch Your Billing Cycle
Annual billing typically offers 10-20% savings compared to monthly billing on most Salesforce editions.
10-20% with annual billing
Bundle Your Subscription Plan
Salesforce offers integrated suites that might be more cost-effective than individual products.
Sales Cloud + Service Cloud: Combined CRM and support
Marketing Cloud + Sales Cloud: Integrated marketing and sales
Platform bundles: Multiple apps at reduced cost
Negotiate A Discount On Your Bill
Salesforce often provides retention discounts or extended trial periods for customers considering cancellation, especially for annual contracts.
Many SAAS and subscription providers are also known to offer cancel discounts. These aren't always predictable.
Downgrade your Salesforce edition
Switch to a lower-cost edition if you're not using advanced features. This maintains your data while reducing costs.
Essentials: Basic CRM for small teams
Professional: Complete CRM with customization
Enterprise: Advanced features and integrations
Unlimited: Full platform capabilities
Switch Your Billing Cycle
Annual billing typically offers 10-20% savings compared to monthly billing on most Salesforce editions.
10-20% with annual billing
Bundle Your Subscription Plan
Salesforce offers integrated suites that might be more cost-effective than individual products.
Sales Cloud + Service Cloud: Combined CRM and support
Marketing Cloud + Sales Cloud: Integrated marketing and sales
Platform bundles: Multiple apps at reduced cost
Negotiate A Discount On Your Bill
Salesforce often provides retention discounts or extended trial periods for customers considering cancellation, especially for annual contracts.
Many SAAS and subscription providers are also known to offer cancel discounts. These aren't always predictable.
Ready for a full subscription cleanup?
Our guide covers how to find, evaluate, and cancel your unused subscriptions.
Ready for a full subscription cleanup?
Our guide covers how to find, evaluate, and cancel your unused subscriptions.
Ready for a full subscription cleanup?
Our guide covers how to find, evaluate, and cancel your unused subscriptions.
Salesforce Cancellation FAQ
Common questions about cancelling Salesforce and what to expect.
Salesforce Cancellation FAQ
Common questions about cancelling Salesforce and what to expect.
Salesforce Cancellation FAQ
Common questions about cancelling Salesforce and what to expect.
Will I get a refund if I cancel Salesforce?
Will I get a refund if I cancel Salesforce?
Will I get a refund if I cancel Salesforce?
Can I cancel Salesforce without admin access?
Can I cancel Salesforce without admin access?
Can I cancel Salesforce without admin access?
What happens to my data after cancelling?
What happens to my data after cancelling?
What happens to my data after cancelling?
Can I cancel during my annual contract?
Can I cancel during my annual contract?
Can I cancel during my annual contract?
Why can't I find the cancel button in my account?
Why can't I find the cancel button in my account?
Why can't I find the cancel button in my account?
How long does Salesforce cancellation take?
How long does Salesforce cancellation take?
How long does Salesforce cancellation take?
Can I reactivate after cancelling Salesforce?
Can I reactivate after cancelling Salesforce?
Can I reactivate after cancelling Salesforce?
Cancel Similar Software Subscriptions
Step-by-step guides for other business software services.
Cancel Similar Software Subscriptions
Step-by-step guides for other business software services.
Cancel Similar Software Subscriptions
Step-by-step guides for other business software services.
How to Cancel HubSpot
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How to Cancel Microsoft 365
Step-by-step instructions for ending your Office 365 subscription.
Updated on
Jan 21, 2026
Updated on
Jan 21, 2026
Updated on
Jan 21, 2026
About Salesforce
Salesforce is a cloud-based customer relationship management (CRM) platform that helps businesses manage sales, customer service, marketing, and analytics. The platform offers various editions from basic contact management to enterprise-level automation and customization features.
Why people cancel Salesforce
Found a more affordable CRM solution
Too complex for their business needs
Company downsizing or budget cuts
Moving to a different business model
Not using advanced features they're paying for
Why people cancel Salesforce
Found a more affordable CRM solution
Too complex for their business needs
Company downsizing or budget cuts
Moving to a different business model
Not using advanced features they're paying for
Why people cancel Salesforce
Found a more affordable CRM solution
Too complex for their business needs
Company downsizing or budget cuts
Moving to a different business model
Not using advanced features they're paying for
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The average person wastes $273/month on forgotten subscriptions
That's over $3,000 a year. We're building something to fix that.
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That's over $3,000 a year. We're building something to fix that.
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