There are a few different ways to cancel Microsoft 365, and the right one depends on how you signed up. This guide covers cancellation through the Microsoft account portal, app stores, and third-party billing.
Microsoft 365 subscriptions purchased through employers or schools often can't be cancelled directly by users. Business accounts may require admin permissions or contacting IT support. Personal subscriptions can usually be cancelled online through your Microsoft account.
Follow these steps to cancel your Microsoft 365 subscription directly. If you're billed through a third party, see the alternative methods section.
Go to account.microsoft.com and sign in with your Microsoft account credentials.
Click on Services & subscriptions from the main menu to view all your active Microsoft subscriptions.
Locate your Microsoft 365 plan in the list and click Manage next to it.
Select Cancel subscription from the management options. You may be asked to complete a brief survey about your reason for cancelling.
Review the cancellation details and confirm. You'll receive an email confirmation and retain access until your current billing period ends.
Microsoft 365 subscriptions can work differently depending on your plan or how you signed up. These tips cover common edge cases.
These details can affect your cancellation timing or whether it goes through properly.
Make sure Microsoft is charging you directly. If you signed up through your employer, school, or a reseller, you'll need to cancel through them instead.
You'll keep full Microsoft 365 access until your current billing period expires, whether you cancel on day 1 or day 29 of your cycle.
Your OneDrive storage will be reduced to 5GB after cancellation. Make sure to download or move important files that exceed this limit.
If cost is the issue, you might be able to downgrade or switch billing cycles instead of cancelling completely.
If you can't cancel through your Microsoft account, you may need to go through app stores or contact support. The right option depends on how you're being billed.
iOS users who subscribed through the App Store must cancel through their Apple ID subscription settings.
"Settings > Click [Your Name] > Subscriptions" Read In-depth Guide on Cancelling iPhone Subscriptions:
iPhone Cancel GuideIf you subscribed through the Google Play Store on Android, you'll need to cancel through Google Play subscriptions.
Use the Direct link Below or Open Google Play Store > Profile icon > Payments & subscriptions > Subscriptions
Play Store Cancel LinkSome users get Microsoft 365 through third-party resellers or as part of internet/phone bundles.
Best Buy
Amazon
Costco
Internet service providers
You can call Microsoft support to cancel your subscription if online cancellation isn't working.
1-800-642-7676
Microsoft offers live chat support for subscription cancellations if you can't cancel online.
Common questions about cancelling Microsoft 365 and what to expect.
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