Cancel Microsoft 365: 2026 Step-by-Step Guide
There are a few different ways to cancel Microsoft 365, and the right one depends on how you signed up. This guide covers cancellation through the Microsoft account portal, app stores, and third-party billing.
Software
Software
Software
Productivity
Productivity
Productivity
Business
Business
Business
Quick Cancellation Overview
Cancel Online
Yes
Main Cancel methods
Website
Mobile App
App Store
Phone
Time to Cancel
3-5 mins
Instant for direct billing
Where to Cancel
Microsoft Account Portal
Services & subscriptions section
Microsoft 365 subscriptions purchased through employers or schools often can't be cancelled directly by users. Business accounts may require admin permissions or contacting IT support. Personal subscriptions can usually be cancelled online through your Microsoft account.
Managing more than one subscription?
If you're cancelling more than just Microsoft 365, our cancel tool can help you cancel your subscriptions easily in one place.
Managing more than one subscription?
If you're cancelling more than just Microsoft 365, our cancel tool can help you cancel your subscriptions easily in one place.
Managing more than one subscription?
If you're cancelling more than just Microsoft 365, our cancel tool can help you cancel your subscriptions easily in one place.
Cancel Microsoft 365: Step-by-Step Instructions
Follow these steps to cancel your Microsoft 365 subscription directly. If you're billed through a third party, see the alternative methods section.
Cancel Microsoft 365: Step-by-Step Instructions
Follow these steps to cancel your Microsoft 365 subscription directly. If you're billed through a third party, see the alternative methods section.
Cancel Microsoft 365: Step-by-Step Instructions
Follow these steps to cancel your Microsoft 365 subscription directly. If you're billed through a third party, see the alternative methods section.
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Sign in to Microsoft account
Go to account.microsoft.com and sign in with your Microsoft account credentials.
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02
Navigate to Services & subscriptions
Click on Services & subscriptions from the main menu to view all your active Microsoft subscriptions.
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Find your Microsoft 365 subscription
Locate your Microsoft 365 plan in the list and click Manage next to it.
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04
Click Cancel subscription
Select Cancel subscription from the management options. You may be asked to complete a brief survey about your reason for cancelling.
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05
Confirm cancellation
Review the cancellation details and confirm. You'll receive an email confirmation and retain access until your current billing period ends.
Want the faster way?
Our tool has direct cancel links for hundreds of services.
Want the faster way?
Our tool has direct cancel links for hundreds of services.
Want the faster way?
Our tool has direct cancel links for hundreds of services.
Microsoft 365-specific things to know
Microsoft 365 subscriptions can work differently depending on your plan or how you signed up. These tips cover common edge cases.
Microsoft 365-specific things to know
Microsoft 365 subscriptions can work differently depending on your plan or how you signed up. These tips cover common edge cases.
Microsoft 365-specific things to know
Microsoft 365 subscriptions can work differently depending on your plan or how you signed up. These tips cover common edge cases.
Business plans need admin approval
If you have Microsoft 365 through work, only your IT administrator can cancel the subscription. Contact your IT department instead.
Files stay in OneDrive for 30 days
Annual plans may have cancellation fees
Business plans need admin approval
If you have Microsoft 365 through work, only your IT administrator can cancel the subscription. Contact your IT department instead.
Files stay in OneDrive for 30 days
Annual plans may have cancellation fees
Business plans need admin approval
If you have Microsoft 365 through work, only your IT administrator can cancel the subscription. Contact your IT department instead.
Files stay in OneDrive for 30 days
Annual plans may have cancellation fees
Before you cancel, keep this in mind
These details can affect your cancellation timing or whether it goes through properly.
Before you cancel, keep this in mind
These details can affect your cancellation timing or whether it goes through properly.
Before you cancel, keep this in mind
These details can affect your cancellation timing or whether it goes through properly.
1. Check who's actually billing you
Make sure Microsoft is charging you directly. If you signed up through your employer, school, or a reseller, you'll need to cancel through them instead.
2. Access continues until period ends
3. Download files from OneDrive
1. Check who's actually billing you
Make sure Microsoft is charging you directly. If you signed up through your employer, school, or a reseller, you'll need to cancel through them instead.
2. Access continues until period ends
3. Download files from OneDrive
1. Check who's actually billing you
Make sure Microsoft is charging you directly. If you signed up through your employer, school, or a reseller, you'll need to cancel through them instead.
2. Access continues until period ends
3. Download files from OneDrive
Alternative ways to cancel Microsoft 365
If you can't cancel through your Microsoft account, you may need to go through app stores or contact support. The right option depends on how you're being billed.
Alternative ways to cancel Microsoft 365
If you can't cancel through your Microsoft account, you may need to go through app stores or contact support. The right option depends on how you're being billed.
Alternative ways to cancel Microsoft 365
If you can't cancel through your Microsoft account, you may need to go through app stores or contact support. The right option depends on how you're being billed.
Google Play Store
If you subscribed through the Google Play Store on Android, you'll need to cancel through Google Play subscriptions.
Use the Direct link Below or
Open Google Play Store > Profile icon > Payments & subscriptions > Subscriptions
Google Play Store
If you subscribed through the Google Play Store on Android, you'll need to cancel through Google Play subscriptions.
Use the Direct link Below or
Open Google Play Store > Profile icon > Payments & subscriptions > Subscriptions
Reseller & Third-Party Billing
Some users get Microsoft 365 through third-party resellers or as part of internet/phone bundles.
Check your bank or credit card statement to see who charged you.
Best Buy
Amazon
Costco
Internet service providers
Reseller & Third-Party Billing
Some users get Microsoft 365 through third-party resellers or as part of internet/phone bundles.
Check your bank or credit card statement to see who charged you.
Best Buy
Amazon
Costco
Internet service providers
Phone Cancel
You can call Microsoft support to cancel your subscription if online cancellation isn't working.
1-800-642-7676
Phone Cancel
You can call Microsoft support to cancel your subscription if online cancellation isn't working.
1-800-642-7676
Apple App Store
iOS users who subscribed through the App Store must cancel through their Apple ID subscription settings.
"Settings > Click [Your Name] > Subscriptions"
Read In-depth Guide on Cancelling IPhone Subscriptions:
Apple App Store
iOS users who subscribed through the App Store must cancel through their Apple ID subscription settings.
"Settings > Click [Your Name] > Subscriptions"
Read In-depth Guide on Cancelling IPhone Subscriptions:
Live Chat Cancel
Microsoft offers live chat support for subscription cancellations if you can't cancel online.
Go to support.microsoft.com
Select Contact Support
Choose Billing and Subscriptions
Request to cancel your subscription
Live Chat Cancel
Microsoft offers live chat support for subscription cancellations if you can't cancel online.
Go to support.microsoft.com
Select Contact Support
Choose Billing and Subscriptions
Request to cancel your subscription
Google Play Store
If you subscribed through the Google Play Store on Android, you'll need to cancel through Google Play subscriptions.
Use the Direct link Below or
Open Google Play Store > Profile icon > Payments & subscriptions > Subscriptions
Apple App Store
iOS users who subscribed through the App Store must cancel through their Apple ID subscription settings.
"Settings > Click [Your Name] > Subscriptions"
Read In-depth Guide on Cancelling IPhone Subscriptions:
Reseller & Third-Party Billing
Some users get Microsoft 365 through third-party resellers or as part of internet/phone bundles.
Check your bank or credit card statement to see who charged you.
Best Buy
Amazon
Costco
Internet service providers
Live Chat Cancel
Microsoft offers live chat support for subscription cancellations if you can't cancel online.
Go to support.microsoft.com
Select Contact Support
Choose Billing and Subscriptions
Request to cancel your subscription
Phone Cancel
You can call Microsoft support to cancel your subscription if online cancellation isn't working.
1-800-642-7676
Other options to consider
If cost is the issue, you might be able to downgrade or switch billing cycles instead of cancelling completely.
Other options to consider
If cost is the issue, you might be able to downgrade or switch billing cycles instead of cancelling completely.
Other options to consider
If cost is the issue, you might be able to downgrade or switch billing cycles instead of cancelling completely.
Downgrade your Microsoft 365 plan
Microsoft offers several pricing tiers. You can switch to a cheaper plan like Microsoft 365 Basic or Personal instead of cancelling entirely.
Microsoft 365 Basic - $1.99/month for web apps and 100GB OneDrive
Microsoft 365 Personal - $6.99/month for one person
Microsoft 365 Family - $9.99/month for up to 6 people
Switch Your Billing Cycle
Switch from monthly to annual billing
Save up to 16% by paying annually instead of monthly
Share Your Plan
Microsoft 365 Family supports up to 6 users for $9.99/month, which could be cheaper than individual plans if you can share with family members.
Downgrade your Microsoft 365 plan
Microsoft offers several pricing tiers. You can switch to a cheaper plan like Microsoft 365 Basic or Personal instead of cancelling entirely.
Microsoft 365 Basic - $1.99/month for web apps and 100GB OneDrive
Microsoft 365 Personal - $6.99/month for one person
Microsoft 365 Family - $9.99/month for up to 6 people
Switch Your Billing Cycle
Switch from monthly to annual billing
Save up to 16% by paying annually instead of monthly
Share Your Plan
Microsoft 365 Family supports up to 6 users for $9.99/month, which could be cheaper than individual plans if you can share with family members.
Downgrade your Microsoft 365 plan
Microsoft offers several pricing tiers. You can switch to a cheaper plan like Microsoft 365 Basic or Personal instead of cancelling entirely.
Microsoft 365 Basic - $1.99/month for web apps and 100GB OneDrive
Microsoft 365 Personal - $6.99/month for one person
Microsoft 365 Family - $9.99/month for up to 6 people
Switch Your Billing Cycle
Switch from monthly to annual billing
Save up to 16% by paying annually instead of monthly
Share Your Plan
Microsoft 365 Family supports up to 6 users for $9.99/month, which could be cheaper than individual plans if you can share with family members.
Want to cancel more than just Microsoft 365?
Our complete guide walks you through cutting unused subscriptions.
Want to cancel more than just Microsoft 365?
Our complete guide walks you through cutting unused subscriptions.
Want to cancel more than just Microsoft 365?
Our complete guide walks you through cutting unused subscriptions.
Microsoft 365 Cancellation FAQ
Common questions about cancelling Microsoft 365 and what to expect.
Microsoft 365 Cancellation FAQ
Common questions about cancelling Microsoft 365 and what to expect.
Microsoft 365 Cancellation FAQ
Common questions about cancelling Microsoft 365 and what to expect.
Will I get a refund if I cancel Microsoft 365?
Will I get a refund if I cancel Microsoft 365?
Will I get a refund if I cancel Microsoft 365?
Can I cancel Microsoft 365 online?
Can I cancel Microsoft 365 online?
Can I cancel Microsoft 365 online?
What happens to my files after I cancel Microsoft 365?
What happens to my files after I cancel Microsoft 365?
What happens to my files after I cancel Microsoft 365?
Why can't I find the cancel button in my Microsoft account?
Why can't I find the cancel button in my Microsoft account?
Why can't I find the cancel button in my Microsoft account?
Does deleting the Microsoft Office app cancel my subscription?
Does deleting the Microsoft Office app cancel my subscription?
Does deleting the Microsoft Office app cancel my subscription?
Can I cancel Microsoft 365 without calling?
Can I cancel Microsoft 365 without calling?
Can I cancel Microsoft 365 without calling?
How do I check if my Microsoft 365 cancellation went through?
How do I check if my Microsoft 365 cancellation went through?
How do I check if my Microsoft 365 cancellation went through?
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Updated on
Jan 21, 2026
Updated on
Jan 21, 2026
Updated on
Jan 21, 2026
About Microsoft 365
Microsoft 365 is a subscription-based productivity suite that includes Office applications like Word, Excel, and PowerPoint, plus cloud storage through OneDrive and collaboration tools like Teams. The service offers various plans for personal, family, and business use with regular feature updates.
Why people cancel Microsoft 365
Prices increased or fees added
Not using Office apps enough anymore
Found a cheaper productivity alternative
Only needed it for a specific project
Already have it through work or school
Why people cancel Microsoft 365
Prices increased or fees added
Not using Office apps enough anymore
Found a cheaper productivity alternative
Only needed it for a specific project
Already have it through work or school
Why people cancel Microsoft 365
Prices increased or fees added
Not using Office apps enough anymore
Found a cheaper productivity alternative
Only needed it for a specific project
Already have it through work or school
It's never just one subscription
They stack up quietly. See everything you're paying for in one place.
It's never just one subscription
They stack up quietly. See everything you're paying for in one place.
It's never just one subscription
They stack up quietly. See everything you're paying for in one place.
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Use Orbit to track smarter, save more, and make your money work for you.
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