Cancelling Norton depends on how you purchased your subscription. This guide covers cancellation through the Norton website, app stores, and retail partners.
Norton frequently offers steep discounts for first-year subscriptions that auto-renew at full price. If you bought Norton through a retailer or during a promotion, your renewal terms may differ from what's shown in your account.
Follow these steps to cancel your Norton subscription directly. The process works for most Norton users billed through the company.
Go to my.norton.com and log in with your email and password. If you forgot your login details, use the Forgot Password link.
Click on Subscriptions in the main menu, then select Billing & Subscriptions to view your active Norton products.
Locate the Norton product you want to cancel and click View Details or Manage Subscription next to it.
Scroll down and click Cancel Subscription or Turn Off Auto-Renewal. Norton may offer a discount to keep you subscribed.
Review the cancellation terms and click Confirm Cancellation. You should receive a confirmation email within a few minutes.
Norton subscriptions can work differently depending on your plan and purchase method. These tips cover common situations.
These details can affect your cancellation timing and ensure everything goes smoothly.
If you don't see a cancel option, you might be billed through an app store or retail partner instead of Norton directly.
Norton often offers promotional pricing that expires at renewal. Check your actual renewal rate before deciding to cancel.
Norton family plans protect multiple devices. Make sure you have alternative protection for other computers and phones.
If cost is your main concern, Norton sometimes offers retention discounts or plan downgrades worth considering.
If you can't cancel through your Norton account, you may need to go through your app store or original retailer instead.
Norton subscriptions purchased through the App Store must be cancelled through your Apple ID subscription settings.
"Settings > Click [Your Name] > Subscriptions" Read In-depth Guide on Cancelling iPhone Subscriptions:
iPhone Cancel GuideIf you subscribed to Norton through the Google Play Store on Android, you'll need to cancel through Google Play Subscriptions.
Use the Direct link Below or Open Google Play Store > Profile icon > Payments & subscriptions > Subscriptions
Play Store Cancel LinkIf you bought Norton through a retailer or with your computer purchase, contact the original seller for cancellation assistance.
Best Buy, Amazon, Costco
Computer manufacturers (Dell, HP, Lenovo)
Internet service providers
You can call Norton customer service to cancel your subscription if online methods aren't working.
1-855-815-2726
Norton offers live chat support for subscription management when online cancellation isn't working properly.
Quick answers to frequently asked questions about cancelling Norton.
Step-by-step guides for other antivirus and security services.
See all cancellation guides