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OnStar

How to Cancel OnStar (2026 guide)

Q: Will I get a refund if I cancel OnStar?

OnStar typically doesn't provide refunds for unused portions of monthly subscriptions. You'll keep access until your current billing period ends.

Q: Can I cancel OnStar online?

No, OnStar requires phone or in-person cancellation. You cannot cancel through the website, mobile app, or vehicle touchscreen.

Q: What happens to my vehicle after I cancel OnStar?

Most vehicle functions continue normally. You'll lose remote features, Wi-Fi hotspot, and navigation services, but basic driving functions are unaffected.

Q: Why can't I find the cancel button in the OnStar app?

OnStar doesn't offer online or app-based cancellation. All cancellations must be done by calling customer service or visiting a dealership.

Q: Can I cancel OnStar if I lease my vehicle?

Yes, you can cancel OnStar on leased vehicles. However, check if OnStar was included in your lease agreement, as it may affect your lease terms.

Q: Does deleting the OnStar app cancel my subscription?

No, deleting the mobile app doesn't cancel your OnStar subscription. You must call customer service to cancel the actual service.

Q: How do I check if my OnStar subscription is fully cancelled?

Check your next billing statement for charges, and verify that remote features like app access and Wi-Fi hotspot have stopped working.

Cancelling OnStar requires a phone call or visit to your dealership. The process varies slightly depending on your plan type and whether you're still within a trial period. This guide covers both methods to help you end your subscription.

Auto

Connectivity

Consumer

OnStar Cancellation at a Glance

Cancel Online

Main Cancel methods

Phone

Dealership

Time to Cancel

5-10 mins

Plus wait time

Where to Cancel

Phone call

Or GM dealership

OnStar requires phone or in-person cancellation - there's no online cancel option. Even if you signed up through your vehicle's touchscreen or the mobile app, you'll need to call their customer service line to end your subscription.

Time for a subscription cleanout?

Search or upload a statement. Cancel everything you don't need in minutes.

Start cancelling

Time for a subscription cleanout?

Search or upload a statement. Cancel everything you don't need in minutes.

Start cancelling

Time for a subscription cleanout?

Search or upload a statement. Cancel everything you don't need in minutes.

Start cancelling

Step-by-step

Tips & Tricks

Alternatives

FAQ

Step-by-step

Tips & Tricks

Alternatives

FAQ

Step-by-step

Tips & Tricks

Alternatives

FAQ

Step-by-step

Tips & Tricks

Alternatives

FAQ

Cancel OnStar: Step-by-Step Instructions

Here's how to cancel OnStar by phone. This is the primary method since online cancellation isn't available.

Cancel OnStar: Step-by-Step Instructions

Here's how to cancel OnStar by phone. This is the primary method since online cancellation isn't available.

Cancel OnStar: Step-by-Step Instructions

Here's how to cancel OnStar by phone. This is the primary method since online cancellation isn't available.

01

Call OnStar customer service

Call 1-888-4-ONSTAR (1-888-466-7827) to speak with a representative. Have your account information ready, including your vehicle identification number (VIN).

02

Navigate the phone menu

When prompted, say "Cancel service" or press the option for account changes. You may need to verify your identity with account details.

03

Speak with retention team

The representative will likely transfer you to a retention specialist who may offer discounts or plan changes. Be clear that you want to cancel completely.

04

Confirm cancellation details

Ask when the cancellation takes effect and whether you'll receive a confirmation email. Get the representative's name and a confirmation number for your records.

05

Verify service has stopped

Check your next billing statement to ensure charges have stopped. Some features may continue working until your current billing period ends.

That's one. Got more to cancel?

Use our tool to bulk cancel everything else you don't need.

Cancel unused subs

That's one. Got more to cancel?

Use our tool to bulk cancel everything else you don't need.

Cancel unused subs

That's one. Got more to cancel?

Use our tool to bulk cancel everything else you don't need.

Cancel unused subs

OnStar-specific things to know

A few things that might affect your OnStar cancellation or save you money.

OnStar-specific things to know

A few things that might affect your OnStar cancellation or save you money.

OnStar-specific things to know

A few things that might affect your OnStar cancellation or save you money.

Emergency services stay active briefly

Even after cancellation, basic emergency crash response may continue for a short period due to federal safety regulations.

Wi-Fi hotspot stops immediately

App features become limited

Emergency services stay active briefly

Even after cancellation, basic emergency crash response may continue for a short period due to federal safety regulations.

Wi-Fi hotspot stops immediately

App features become limited

Emergency services stay active briefly

Even after cancellation, basic emergency crash response may continue for a short period due to federal safety regulations.

Wi-Fi hotspot stops immediately

App features become limited

Before you cancel, keep this in mind

These details can affect your cancellation timing or whether it goes through properly.

Before you cancel, keep this in mind

These details can affect your cancellation timing or whether it goes through properly.

Before you cancel, keep this in mind

These details can affect your cancellation timing or whether it goes through properly.

1. Check your current plan type

Different OnStar plans have different cancellation policies. Premium plans may have different notice requirements than basic safety plans.

2. Note your billing cycle

3. Consider upcoming trips

1. Check your current plan type

Different OnStar plans have different cancellation policies. Premium plans may have different notice requirements than basic safety plans.

2. Note your billing cycle

3. Consider upcoming trips

1. Check your current plan type

Different OnStar plans have different cancellation policies. Premium plans may have different notice requirements than basic safety plans.

2. Note your billing cycle

3. Consider upcoming trips

Alternative ways to cancel OnStar

If you can't reach OnStar by phone, you may be able to cancel through your vehicle dealership.

Alternative ways to cancel OnStar

If you can't reach OnStar by phone, you may be able to cancel through your vehicle dealership.

Alternative ways to cancel OnStar

If you can't reach OnStar by phone, you may be able to cancel through your vehicle dealership.

In-Person

Visit your GM dealership if you can't reach OnStar by phone or prefer in-person service.

Contact your local Chevrolet, GMC, Cadillac, or Buick dealership

In-Person

Visit your GM dealership if you can't reach OnStar by phone or prefer in-person service.

Contact your local Chevrolet, GMC, Cadillac, or Buick dealership

Phone Cancel

This is the primary method - OnStar requires phone cancellation for all plans.

1-888-4-ONSTAR (1-888-466-7827)

Phone Cancel

This is the primary method - OnStar requires phone cancellation for all plans.

1-888-4-ONSTAR (1-888-466-7827)

In-Person

Visit your GM dealership if you can't reach OnStar by phone or prefer in-person service.

Contact your local Chevrolet, GMC, Cadillac, or Buick dealership

Phone Cancel

This is the primary method - OnStar requires phone cancellation for all plans.

1-888-4-ONSTAR (1-888-466-7827)

Other options

If cost is the issue, you might be able to downgrade instead of cancelling completely.

Other options

If cost is the issue, you might be able to downgrade instead of cancelling completely.

Other options

If cost is the issue, you might be able to downgrade instead of cancelling completely.

Downgrade your OnStar plan

OnStar offers several plan tiers, and you might be able to keep basic safety features at a lower cost.

Basic Plan: Emergency services and crash response
Protection Plan: Adds stolen vehicle assistance and roadside help
Premium Plans: Include Wi-Fi hotspot and remote access features

Negotiate A Discount On Your Bill

OnStar retention specialists often offer discounted rates or free months to keep customers, especially if you mention cost as your reason for cancelling.

Many SAAS and subscription providers are also known to offer cancel discounts. These aren't always predictable.

Downgrade your OnStar plan

OnStar offers several plan tiers, and you might be able to keep basic safety features at a lower cost.

Basic Plan: Emergency services and crash response
Protection Plan: Adds stolen vehicle assistance and roadside help
Premium Plans: Include Wi-Fi hotspot and remote access features

Negotiate A Discount On Your Bill

OnStar retention specialists often offer discounted rates or free months to keep customers, especially if you mention cost as your reason for cancelling.

Many SAAS and subscription providers are also known to offer cancel discounts. These aren't always predictable.

Downgrade your OnStar plan

OnStar offers several plan tiers, and you might be able to keep basic safety features at a lower cost.

Basic Plan: Emergency services and crash response
Protection Plan: Adds stolen vehicle assistance and roadside help
Premium Plans: Include Wi-Fi hotspot and remote access features

Negotiate A Discount On Your Bill

OnStar retention specialists often offer discounted rates or free months to keep customers, especially if you mention cost as your reason for cancelling.

Many SAAS and subscription providers are also known to offer cancel discounts. These aren't always predictable.

The complete guide to cancelling unused subscriptions

Everything you need to know about finding and cutting what you don't use.

Learn more

The complete guide to cancelling unused subscriptions

Everything you need to know about finding and cutting what you don't use.

Learn more

The complete guide to cancelling unused subscriptions

Everything you need to know about finding and cutting what you don't use.

Learn more

OnStar Cancellation FAQ

Common questions about cancelling OnStar and what to expect.

OnStar Cancellation FAQ

Common questions about cancelling OnStar and what to expect.

OnStar Cancellation FAQ

Common questions about cancelling OnStar and what to expect.

Will I get a refund if I cancel OnStar?

Can I cancel OnStar online?

What happens to my vehicle after I cancel OnStar?

Why can't I find the cancel button in the OnStar app?

Can I cancel OnStar if I lease my vehicle?

Does deleting the OnStar app cancel my subscription?

How do I check if my OnStar subscription is fully cancelled?

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Simon Chadwick

REviEWED by

Simon Chadwick

REviEWED by

Simon Chadwick

REviEWED by

Updated on

Jan 21, 2026

Updated on

Jan 21, 2026

Updated on

Jan 21, 2026

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About OnStar

OnStar is General Motors' connected vehicle service that provides emergency assistance, navigation, remote vehicle access, and Wi-Fi hotspot capabilities. The subscription-based service works through built-in vehicle hardware and offers various plans from basic safety features to premium connectivity packages.

Why people cancel OnStar

Free trial expired
Monthly cost too high
Don't use the features enough
Sold or returned the vehicle
Found cheaper alternatives for navigation

Why people cancel OnStar

Free trial expired
Monthly cost too high
Don't use the features enough
Sold or returned the vehicle
Found cheaper alternatives for navigation

Why people cancel OnStar

Free trial expired
Monthly cost too high
Don't use the features enough
Sold or returned the vehicle
Found cheaper alternatives for navigation

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