Cancelling Wix depends on how you're being billed and which plan you have. This guide covers cancellation through your Wix account, payment processors, and what happens to your site after cancellation.
Most Wix users can cancel directly through their account settings. However, if you're billed through PayPal or purchased through a partner, you may need to cancel through the original payment method instead.
These steps work for most Wix premium plans. If you're billed through PayPal or a third party, see the alternative methods below.
Go to wix.com and sign in with your email and password. Make sure you're logged into the account that has the premium subscription.
Click on Upgrade in the top menu, then select Premium Plans. This will show all your current subscriptions and billing information.
Look for your current plan under My Premium Plans. You'll see details about your subscription type, renewal date, and payment method.
Click Cancel Plan next to your active subscription. Wix will ask why you're cancelling and may offer alternatives or discounts.
Review the cancellation details and click Cancel Subscription to confirm. You'll receive an email confirmation and can still use premium features until your billing period ends.
A few things that might affect your Wix cancellation process.
These details can save you from issues later.
Look at your credit card statement or email receipts. If you see PayPal or another processor charging you, you'll need to cancel through them instead of Wix directly.
Download any images, files, or content you want to keep. Once your premium plan expires, you may lose access to uploaded files and have storage restrictions.
You can use premium features until your billing period ends, even after cancelling. Check your renewal date so you know exactly when access will change.
If cost is the issue, you might be able to downgrade or adjust your plan instead of cancelling completely.
If you can't cancel through your Wix account, you may need to go through your payment provider. This depends on how you're being billed.
Wix provides phone support for premium subscribers who need help cancelling their subscription.
1-800-6000-WIX
Wix offers live chat support if you're having trouble cancelling through your account.
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