How to Cancel Shopify (2026 guide)
Cancelling Shopify isn't always straightforward — it depends on your plan type and billing method. This guide walks through every method, from basic plans to Shopify Plus accounts.
Software
Software
Software
Business
Business
Business
Business
Business
Business
Shopify Cancellation at a Glance
Cancel Online
Yes
Main Cancel methods
Website
Phone
Live Chat
Time to Cancel
3-5 mins
Instant for basic plans
Where to Cancel
Settings > Plan
Billing section
Most Shopify users can cancel directly from their admin settings. Shopify Plus customers need to contact support. Pausing your store doesn't stop billing — you need to fully close your account to avoid charges.
Managing more than one subscription?
If you're cancelling more than just Shopify, our cancel tool can help you cancel your subscriptions easily in one place.
Managing more than one subscription?
If you're cancelling more than just Shopify, our cancel tool can help you cancel your subscriptions easily in one place.
Managing more than one subscription?
If you're cancelling more than just Shopify, our cancel tool can help you cancel your subscriptions easily in one place.
Cancel Shopify: Step-by-Step Instructions
Follow these steps to cancel your Shopify subscription. The process is the same for most plans, though Shopify Plus requires contacting support.
Cancel Shopify: Step-by-Step Instructions
Follow these steps to cancel your Shopify subscription. The process is the same for most plans, though Shopify Plus requires contacting support.
Cancel Shopify: Step-by-Step Instructions
Follow these steps to cancel your Shopify subscription. The process is the same for most plans, though Shopify Plus requires contacting support.
01
01
01
Log in to your Shopify admin
Go to your Shopify admin dashboard. You'll need your store owner credentials to access the cancellation settings.
02
02
02
Navigate to Settings
Click Settings in the bottom left corner of your admin panel, then select Plan and permissions.
03
03
03
Find the cancellation option
Scroll down to find Store status section. Click Close store to begin the cancellation process.
04
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04
Complete the exit survey
Shopify will ask why you're leaving and may offer alternatives. Fill out the survey and click Close store to proceed.
05
05
05
Confirm your cancellation
Review the cancellation details and confirm. You'll receive an email confirmation once your store is closed and billing has stopped.
Or skip the steps entirely
Our tool takes you straight to the cancel page. No hunting required.
Or skip the steps entirely
Our tool takes you straight to the cancel page. No hunting required.
Or skip the steps entirely
Our tool takes you straight to the cancel page. No hunting required.
Shopify-specific things to know
Shopify subscriptions work differently depending on your plan type. These tips cover common edge cases.
Shopify-specific things to know
Shopify subscriptions work differently depending on your plan type. These tips cover common edge cases.
Shopify-specific things to know
Shopify subscriptions work differently depending on your plan type. These tips cover common edge cases.
Pausing doesn't stop billing
Pausing your store only stops new orders — you'll still be charged your monthly fee. You must fully close the store to stop billing.
Shopify Plus requires support contact
Data export before closing
Pausing doesn't stop billing
Pausing your store only stops new orders — you'll still be charged your monthly fee. You must fully close the store to stop billing.
Shopify Plus requires support contact
Data export before closing
Pausing doesn't stop billing
Pausing your store only stops new orders — you'll still be charged your monthly fee. You must fully close the store to stop billing.
Shopify Plus requires support contact
Data export before closing
Before cancelling Shopify
These details can affect your cancellation timing or whether it goes through properly.
Before cancelling Shopify
These details can affect your cancellation timing or whether it goes through properly.
Before cancelling Shopify
These details can affect your cancellation timing or whether it goes through properly.
1. Check your billing cycle
You'll be charged for the full billing period even if you cancel mid-cycle. Shopify doesn't offer prorated refunds for unused time.
2. Export important data first
3. Cancel active apps and subscriptions
1. Check your billing cycle
You'll be charged for the full billing period even if you cancel mid-cycle. Shopify doesn't offer prorated refunds for unused time.
2. Export important data first
3. Cancel active apps and subscriptions
1. Check your billing cycle
You'll be charged for the full billing period even if you cancel mid-cycle. Shopify doesn't offer prorated refunds for unused time.
2. Export important data first
3. Cancel active apps and subscriptions
Alternative ways to cancel Shopify
If you can't cancel through your admin panel, you may need to contact Shopify support directly.
Alternative ways to cancel Shopify
If you can't cancel through your admin panel, you may need to contact Shopify support directly.
Alternative ways to cancel Shopify
If you can't cancel through your admin panel, you may need to contact Shopify support directly.
Live Chat Cancel
Contact Shopify support through live chat if you're having trouble cancelling or need help with the process.
Go to Shopify Help Center
Click Contact Support
Select Live Chat
Explain you want to cancel your subscription
Live Chat Cancel
Contact Shopify support through live chat if you're having trouble cancelling or need help with the process.
Go to Shopify Help Center
Click Contact Support
Select Live Chat
Explain you want to cancel your subscription
Phone Cancel
Call Shopify support if you need help cancelling your account or have questions about the process.
1-888-746-7439
Phone Cancel
Call Shopify support if you need help cancelling your account or have questions about the process.
1-888-746-7439
Live Chat Cancel
Contact Shopify support through live chat if you're having trouble cancelling or need help with the process.
Go to Shopify Help Center
Click Contact Support
Select Live Chat
Explain you want to cancel your subscription
Phone Cancel
Call Shopify support if you need help cancelling your account or have questions about the process.
1-888-746-7439
Alternatives to cancelling your subscription
If cost is the issue, you might be able to downgrade to a cheaper plan instead of cancelling completely.
Alternatives to cancelling your subscription
If cost is the issue, you might be able to downgrade to a cheaper plan instead of cancelling completely.
Alternatives to cancelling your subscription
If cost is the issue, you might be able to downgrade to a cheaper plan instead of cancelling completely.
Pause your Shopify store
Shopify offers a pause option that stops new orders but keeps your store data intact. However, you'll still be charged a reduced monthly fee of $9 during the pause period.
Downgrade your Shopify plan
Shopify offers multiple pricing tiers. If your current plan is too expensive, consider downgrading to a lower tier.
Shopify Starter: $5/month
Basic Shopify: $39/month
Shopify: $105/month
Advanced Shopify: $399/month
Switch Your Billing Cycle
Shopify offers annual billing with savings compared to monthly payments
Save up to 25% with annual billing
Negotiate A Discount On Your Bill
Shopify sometimes offers retention discounts for customers considering cancellation. Contact support to discuss your options.
Many SAAS and subscription providers are also known to offer cancel discounts. These aren't always predictable.
Pause your Shopify store
Shopify offers a pause option that stops new orders but keeps your store data intact. However, you'll still be charged a reduced monthly fee of $9 during the pause period.
Downgrade your Shopify plan
Shopify offers multiple pricing tiers. If your current plan is too expensive, consider downgrading to a lower tier.
Shopify Starter: $5/month
Basic Shopify: $39/month
Shopify: $105/month
Advanced Shopify: $399/month
Switch Your Billing Cycle
Shopify offers annual billing with savings compared to monthly payments
Save up to 25% with annual billing
Negotiate A Discount On Your Bill
Shopify sometimes offers retention discounts for customers considering cancellation. Contact support to discuss your options.
Many SAAS and subscription providers are also known to offer cancel discounts. These aren't always predictable.
Pause your Shopify store
Shopify offers a pause option that stops new orders but keeps your store data intact. However, you'll still be charged a reduced monthly fee of $9 during the pause period.
Downgrade your Shopify plan
Shopify offers multiple pricing tiers. If your current plan is too expensive, consider downgrading to a lower tier.
Shopify Starter: $5/month
Basic Shopify: $39/month
Shopify: $105/month
Advanced Shopify: $399/month
Switch Your Billing Cycle
Shopify offers annual billing with savings compared to monthly payments
Save up to 25% with annual billing
Negotiate A Discount On Your Bill
Shopify sometimes offers retention discounts for customers considering cancellation. Contact support to discuss your options.
Many SAAS and subscription providers are also known to offer cancel discounts. These aren't always predictable.
Ready for a full subscription cleanup?
Our guide covers how to find, evaluate, and cancel your unused subscriptions.
Ready for a full subscription cleanup?
Our guide covers how to find, evaluate, and cancel your unused subscriptions.
Ready for a full subscription cleanup?
Our guide covers how to find, evaluate, and cancel your unused subscriptions.
Common Shopify Cancellation Questions
Quick answers to common questions about cancelling Shopify.
Common Shopify Cancellation Questions
Quick answers to common questions about cancelling Shopify.
Common Shopify Cancellation Questions
Quick answers to common questions about cancelling Shopify.
Will I get a refund if I cancel Shopify?
Will I get a refund if I cancel Shopify?
Will I get a refund if I cancel Shopify?
Can I cancel Shopify online?
Can I cancel Shopify online?
Can I cancel Shopify online?
What happens to my store after I cancel Shopify?
What happens to my store after I cancel Shopify?
What happens to my store after I cancel Shopify?
Why can't I find the cancel button in Shopify?
Why can't I find the cancel button in Shopify?
Why can't I find the cancel button in Shopify?
Does pausing my Shopify store stop billing?
Does pausing my Shopify store stop billing?
Does pausing my Shopify store stop billing?
Can I reopen my Shopify store after cancelling?
Can I reopen my Shopify store after cancelling?
Can I reopen my Shopify store after cancelling?
How do I cancel Shopify apps separately?
How do I cancel Shopify apps separately?
How do I cancel Shopify apps separately?
Related cancellation guides
Step-by-step guides for other business software services.
Related cancellation guides
Step-by-step guides for other business software services.
Related cancellation guides
Step-by-step guides for other business software services.
How to Cancel Squarespace
Complete guide to cancelling your Squarespace website subscription.
How to Cancel Wix
Step-by-step instructions for cancelling your Wix website plan.
Updated on
Jan 21, 2026
Updated on
Jan 21, 2026
Updated on
Jan 21, 2026
About Shopify
Shopify is an e-commerce platform that allows businesses to create and customize online stores. The service provides website building tools, payment processing, inventory management, and marketing features for businesses of all sizes.
Why people cancel Shopify
Business closing or changing platforms
Monthly fees too high for sales volume
Found a better e-commerce solution
Only needed it temporarily
Moving to a different business model
Why people cancel Shopify
Business closing or changing platforms
Monthly fees too high for sales volume
Found a better e-commerce solution
Only needed it temporarily
Moving to a different business model
Why people cancel Shopify
Business closing or changing platforms
Monthly fees too high for sales volume
Found a better e-commerce solution
Only needed it temporarily
Moving to a different business model
It's never just one subscription
They stack up quietly. See everything you're paying for in one place.
It's never just one subscription
They stack up quietly. See everything you're paying for in one place.
It's never just one subscription
They stack up quietly. See everything you're paying for in one place.
Use Orbit to track smarter, save more, and make your money work for you.
Use Orbit to track smarter, save more, and make your money work for you.
Use Orbit to track smarter, save more, and make your money work for you.