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How to Cancel Shopify (2026 guide)

Q: Will I get a refund if I cancel Shopify?

No, Shopify doesn't offer refunds for unused portions of your billing cycle. You'll continue to have access until your current billing period ends.

Q: Can I cancel Shopify online?

Yes, most Shopify plans can be cancelled directly from your admin settings. Shopify Plus customers need to contact support to cancel.

Q: What happens to my store after I cancel Shopify?

Your store will be closed and customers won't be able to access it. Your data is preserved for a short period, but you should export important information before cancelling.

Q: Why can't I find the cancel button in Shopify?

The cancellation option is under Settings > Plan and permissions > Store status. If you're on Shopify Plus, you'll need to contact support instead.

Q: Does pausing my Shopify store stop billing?

No, pausing your store reduces your bill to $9/month but doesn't stop it completely. You need to fully close your store to stop all charges.

Q: Can I reopen my Shopify store after cancelling?

You can create a new store, but your previous store data may not be recoverable. Export your data before cancelling if you might need it later.

Q: How do I cancel Shopify apps separately?

Third-party apps bill separately and must be cancelled individually. Go to Settings > Apps and sales channels to manage and cancel each app.

Cancelling Shopify isn't always straightforward — it depends on your plan type and billing method. This guide walks through every method, from basic plans to Shopify Plus accounts.

Software

Business

Shopify Cancellation at a Glance

Cancel Online

Yes

Main Cancel methods

Website

Phone

Live Chat

Time to Cancel

3-5 mins

Instant for basic plans

Where to Cancel

Settings > Plan

Billing section

Most Shopify users can cancel directly from their admin settings. Shopify Plus customers need to contact support. Pausing your store doesn't stop billing — you need to fully close your account to avoid charges.

Managing more than one subscription?

If you're cancelling more than just Shopify, our cancel tool can help you cancel your subscriptions easily in one place.

Try the subscription cancellation tool

Managing more than one subscription?

If you're cancelling more than just Shopify, our cancel tool can help you cancel your subscriptions easily in one place.

Try the subscription cancellation tool

Step-by-step

Tips & Tricks

Alternatives

FAQ

Step-by-step

Tips & Tricks

Alternatives

FAQ

Step-by-step

Tips & Tricks

Alternatives

FAQ

Cancel Shopify: Step-by-Step Instructions

Follow these steps to cancel your Shopify subscription. The process is the same for most plans, though Shopify Plus requires contacting support.

01

Log in to your Shopify admin

Go to your Shopify admin dashboard. You'll need your store owner credentials to access the cancellation settings.

02

Navigate to Settings

Click Settings in the bottom left corner of your admin panel, then select Plan and permissions.

03

Find the cancellation option

Scroll down to find Store status section. Click Close store to begin the cancellation process.

04

Complete the exit survey

Shopify will ask why you're leaving and may offer alternatives. Fill out the survey and click Close store to proceed.

05

Confirm your cancellation

Review the cancellation details and confirm. You'll receive an email confirmation once your store is closed and billing has stopped.

Or skip the steps entirely

Our tool takes you straight to the cancel page. No hunting required.

Try the cancel tool

Or skip the steps entirely

Our tool takes you straight to the cancel page. No hunting required.

Try the cancel tool

Or skip the steps entirely

Our tool takes you straight to the cancel page. No hunting required.

Try the cancel tool

Shopify-specific things to know

Shopify subscriptions work differently depending on your plan type. These tips cover common edge cases.

Pausing doesn't stop billing

Pausing your store only stops new orders — you'll still be charged your monthly fee. You must fully close the store to stop billing.

Shopify Plus requires support contact

Data export before closing

Pausing doesn't stop billing

Pausing your store only stops new orders — you'll still be charged your monthly fee. You must fully close the store to stop billing.

Shopify Plus requires support contact

Data export before closing

Before cancelling Shopify

These details can affect your cancellation timing or whether it goes through properly.

1. Check your billing cycle

You'll be charged for the full billing period even if you cancel mid-cycle. Shopify doesn't offer prorated refunds for unused time.

2. Export important data first

3. Cancel active apps and subscriptions

1. Check your billing cycle

You'll be charged for the full billing period even if you cancel mid-cycle. Shopify doesn't offer prorated refunds for unused time.

2. Export important data first

3. Cancel active apps and subscriptions

Alternative ways to cancel Shopify

If you can't cancel through your admin panel, you may need to contact Shopify support directly.

Live Chat Cancel

Contact Shopify support through live chat if you're having trouble cancelling or need help with the process.

Go to Shopify Help Center
Click Contact Support
Select Live Chat
Explain you want to cancel your subscription

Live Chat Link

Phone Cancel

Call Shopify support if you need help cancelling your account or have questions about the process.

1-888-746-7439

Live Chat Cancel

Contact Shopify support through live chat if you're having trouble cancelling or need help with the process.

Go to Shopify Help Center
Click Contact Support
Select Live Chat
Explain you want to cancel your subscription

Live Chat Link

Phone Cancel

Call Shopify support if you need help cancelling your account or have questions about the process.

1-888-746-7439

Alternatives to cancelling your subscription

If cost is the issue, you might be able to downgrade to a cheaper plan instead of cancelling completely.

Pause your Shopify store

Shopify offers a pause option that stops new orders but keeps your store data intact. However, you'll still be charged a reduced monthly fee of $9 during the pause period.

Downgrade your Shopify plan

Shopify offers multiple pricing tiers. If your current plan is too expensive, consider downgrading to a lower tier.

Shopify Starter: $5/month
Basic Shopify: $39/month
Shopify: $105/month
Advanced Shopify: $399/month

Plan Select Page

Switch Your Billing Cycle

Shopify offers annual billing with savings compared to monthly payments

Save up to 25% with annual billing

Negotiate A Discount On Your Bill

Shopify sometimes offers retention discounts for customers considering cancellation. Contact support to discuss your options.

Many SAAS and subscription providers are also known to offer cancel discounts. These aren't always predictable.

Pause your Shopify store

Shopify offers a pause option that stops new orders but keeps your store data intact. However, you'll still be charged a reduced monthly fee of $9 during the pause period.

Downgrade your Shopify plan

Shopify offers multiple pricing tiers. If your current plan is too expensive, consider downgrading to a lower tier.

Shopify Starter: $5/month
Basic Shopify: $39/month
Shopify: $105/month
Advanced Shopify: $399/month

Plan Select Page

Switch Your Billing Cycle

Shopify offers annual billing with savings compared to monthly payments

Save up to 25% with annual billing

Negotiate A Discount On Your Bill

Shopify sometimes offers retention discounts for customers considering cancellation. Contact support to discuss your options.

Many SAAS and subscription providers are also known to offer cancel discounts. These aren't always predictable.

Ready for a full subscription cleanup?

Our guide covers how to find, evaluate, and cancel your unused subscriptions.

Read the guide

Ready for a full subscription cleanup?

Our guide covers how to find, evaluate, and cancel your unused subscriptions.

Read the guide

Common Shopify Cancellation Questions

Quick answers to common questions about cancelling Shopify.

Will I get a refund if I cancel Shopify?

Can I cancel Shopify online?

What happens to my store after I cancel Shopify?

Why can't I find the cancel button in Shopify?

Does pausing my Shopify store stop billing?

Can I reopen my Shopify store after cancelling?

How do I cancel Shopify apps separately?

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Simon Chadwick

REviEWED by

Updated on

Jan 21, 2026

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About Shopify

Shopify is an e-commerce platform that allows businesses to create and customize online stores. The service provides website building tools, payment processing, inventory management, and marketing features for businesses of all sizes.

Why people cancel Shopify

Business closing or changing platforms
Monthly fees too high for sales volume
Found a better e-commerce solution
Only needed it temporarily
Moving to a different business model

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