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SoulCycle

Cancel SoulCycle: 2026 Step-by-Step Guide

Q: Will I get a refund if I cancel SoulCycle?

No, SoulCycle doesn't offer refunds for unused portions of monthly memberships. However, you can use remaining class packages during your 30-day notice period.

Q: Can I cancel SoulCycle online?

No, you cannot cancel SoulCycle through their website or app. You must cancel in person, by phone, or by written notice with 30 days advance notice.

Q: What happens after I cancel SoulCycle?

Your membership remains active during the 30-day notice period, then billing stops. You can still book and attend classes until your cancellation takes effect.

Q: Why can't I find a cancel button in the SoulCycle app?

SoulCycle doesn't allow cancellations through their app or website. You must visit a studio, call customer service, or send written notice to cancel.

Q: Does deleting the SoulCycle app cancel my membership?

No, deleting the app doesn't cancel your membership. You'll continue being charged monthly until you formally cancel through approved methods.

Q: Can I cancel SoulCycle without visiting a studio?

Yes, you can call (855) 774-5970 or mail written notice to their member services address. All methods require 30 days advance notice.

Q: How do I check if my SoulCycle membership is fully cancelled?

Check your bank statements after your cancellation date to ensure no charges appear. Contact customer service if you're unexpectedly charged after cancelling.

Cancelling SoulCycle can be tricky since you can't do it online or through the app. The process requires either visiting a studio in person, calling customer service, or sending written notice. This guide walks through all your options.

Fitness

Lifestyle

Consumer

SoulCycle Cancellation at a Glance

Cancel Online

Main Cancel methods

In-Person

Phone

Written Notice

Time to Cancel

5-15 mins

Plus travel time to studio

Where to Cancel

Any SoulCycle Studio

Or customer service line

SoulCycle requires 30 days written notice to cancel and doesn't offer online cancellation. You must either visit a studio, call, or mail written notice. All methods require advance notice to avoid being charged for the next billing cycle.

Time for a subscription cleanout?

Search or upload a statement. Cancel everything you don't need in minutes.

Start cancelling

Time for a subscription cleanout?

Search or upload a statement. Cancel everything you don't need in minutes.

Start cancelling

Time for a subscription cleanout?

Search or upload a statement. Cancel everything you don't need in minutes.

Start cancelling

Step-by-step

Tips & Tricks

Alternatives

FAQ

Step-by-step

Tips & Tricks

Alternatives

FAQ

Step-by-step

Tips & Tricks

Alternatives

FAQ

Step-by-step

Tips & Tricks

Alternatives

FAQ

How to Cancel Your SoulCycle Membership

Here's how to cancel SoulCycle in person at a studio. This is the most straightforward method for most members.

How to Cancel Your SoulCycle Membership

Here's how to cancel SoulCycle in person at a studio. This is the most straightforward method for most members.

How to Cancel Your SoulCycle Membership

Here's how to cancel SoulCycle in person at a studio. This is the most straightforward method for most members.

01

Visit any SoulCycle studio

Go to any SoulCycle location during business hours. You don't need to visit your home studio - any location will work.

02

Speak with front desk staff

Let the front desk know you want to cancel your membership. They'll ask for your account information to pull up your membership details.

03

Complete cancellation paperwork

Fill out the required cancellation form. Make sure to provide 30 days notice from your next billing date to avoid being charged again.

04

Get written confirmation

Ask for a copy of your cancellation form or written confirmation. Keep this as proof that you cancelled within the required notice period.

05

Verify final billing

Check your bank account to ensure no unexpected charges appear after your cancellation date. Contact customer service immediately if you're charged after cancelling.

That's one. Got more to cancel?

Use our tool to bulk cancel everything else you don't need.

Cancel unused subs

That's one. Got more to cancel?

Use our tool to bulk cancel everything else you don't need.

Cancel unused subs

That's one. Got more to cancel?

Use our tool to bulk cancel everything else you don't need.

Cancel unused subs

SoulCycle-specific things to know

SoulCycle memberships have specific policies that can affect your cancellation timing and final charges.

SoulCycle-specific things to know

SoulCycle memberships have specific policies that can affect your cancellation timing and final charges.

SoulCycle-specific things to know

SoulCycle memberships have specific policies that can affect your cancellation timing and final charges.

30-day notice is mandatory

You must give 30 days notice before your next billing cycle. Cancelling on your billing date means you'll be charged for one more month.

Class packages don't expire immediately

No online or app cancellation

30-day notice is mandatory

You must give 30 days notice before your next billing cycle. Cancelling on your billing date means you'll be charged for one more month.

Class packages don't expire immediately

No online or app cancellation

30-day notice is mandatory

You must give 30 days notice before your next billing cycle. Cancelling on your billing date means you'll be charged for one more month.

Class packages don't expire immediately

No online or app cancellation

Before cancelling SoulCycle

These details can affect your cancellation timing and ensure it goes through properly.

Before cancelling SoulCycle

These details can affect your cancellation timing and ensure it goes through properly.

Before cancelling SoulCycle

These details can affect your cancellation timing and ensure it goes through properly.

1. Check your billing date

Look at your last charge to see when you're billed monthly. You need to cancel 30 days before that date to avoid the next charge.

2. Use remaining class credits

3. Note any annual fees

1. Check your billing date

Look at your last charge to see when you're billed monthly. You need to cancel 30 days before that date to avoid the next charge.

2. Use remaining class credits

3. Note any annual fees

1. Check your billing date

Look at your last charge to see when you're billed monthly. You need to cancel 30 days before that date to avoid the next charge.

2. Use remaining class credits

3. Note any annual fees

Alternative ways to cancel SoulCycle

If you can't get to a studio in person, you can cancel through these alternative methods that also satisfy the 30-day notice requirement.

Alternative ways to cancel SoulCycle

If you can't get to a studio in person, you can cancel through these alternative methods that also satisfy the 30-day notice requirement.

Alternative ways to cancel SoulCycle

If you can't get to a studio in person, you can cancel through these alternative methods that also satisfy the 30-day notice requirement.

Written Mail

Send written notice to SoulCycle if you can't visit a studio or call during business hours.

SoulCycle Member Services, 12 E 18th St, New York, NY 10003

Written Mail

Send written notice to SoulCycle if you can't visit a studio or call during business hours.

SoulCycle Member Services, 12 E 18th St, New York, NY 10003

Phone Cancel

Call SoulCycle customer service to cancel over the phone during business hours.

(855) 774-5970

Phone Cancel

Call SoulCycle customer service to cancel over the phone during business hours.

(855) 774-5970

In-Person

Visit any SoulCycle studio location to cancel in person with front desk staff.

Any SoulCycle studio location

In-Person

Visit any SoulCycle studio location to cancel in person with front desk staff.

Any SoulCycle studio location

Written Mail

Send written notice to SoulCycle if you can't visit a studio or call during business hours.

SoulCycle Member Services, 12 E 18th St, New York, NY 10003

In-Person

Visit any SoulCycle studio location to cancel in person with front desk staff.

Any SoulCycle studio location

Phone Cancel

Call SoulCycle customer service to cancel over the phone during business hours.

(855) 774-5970

Other options to consider

If cost or scheduling is your main concern, these alternatives might work better than cancelling completely.

Other options to consider

If cost or scheduling is your main concern, these alternatives might work better than cancelling completely.

Other options to consider

If cost or scheduling is your main concern, these alternatives might work better than cancelling completely.

Freeze your SoulCycle membership

SoulCycle offers membership freezes for up to 3 months per year. This stops your billing temporarily while holding your membership benefits for when you return.

Switch to a lower membership tier

Consider switching from unlimited to a class package plan if you're not riding enough to justify the unlimited cost.

Single classes: $36 per class
5-class package: $185
10-class package: $350
Unlimited monthly: Starting at $199

Freeze your SoulCycle membership

SoulCycle offers membership freezes for up to 3 months per year. This stops your billing temporarily while holding your membership benefits for when you return.

Switch to a lower membership tier

Consider switching from unlimited to a class package plan if you're not riding enough to justify the unlimited cost.

Single classes: $36 per class
5-class package: $185
10-class package: $350
Unlimited monthly: Starting at $199

Freeze your SoulCycle membership

SoulCycle offers membership freezes for up to 3 months per year. This stops your billing temporarily while holding your membership benefits for when you return.

Switch to a lower membership tier

Consider switching from unlimited to a class package plan if you're not riding enough to justify the unlimited cost.

Single classes: $36 per class
5-class package: $185
10-class package: $350
Unlimited monthly: Starting at $199

Ready for a full subscription cleanup?

Our guide covers how to find, evaluate, and cancel your unused subscriptions.

Read the guide

Ready for a full subscription cleanup?

Our guide covers how to find, evaluate, and cancel your unused subscriptions.

Read the guide

Ready for a full subscription cleanup?

Our guide covers how to find, evaluate, and cancel your unused subscriptions.

Read the guide

SoulCycle Cancellation FAQ

Common questions about cancelling SoulCycle and what happens next.

SoulCycle Cancellation FAQ

Common questions about cancelling SoulCycle and what happens next.

SoulCycle Cancellation FAQ

Common questions about cancelling SoulCycle and what happens next.

Will I get a refund if I cancel SoulCycle?

Can I cancel SoulCycle online?

What happens after I cancel SoulCycle?

Why can't I find a cancel button in the SoulCycle app?

Does deleting the SoulCycle app cancel my membership?

Can I cancel SoulCycle without visiting a studio?

How do I check if my SoulCycle membership is fully cancelled?

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Simon Chadwick

REviEWED by

Simon Chadwick

REviEWED by

Simon Chadwick

REviEWED by

Updated on

Jan 21, 2026

Updated on

Jan 21, 2026

Updated on

Jan 21, 2026

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About SoulCycle

SoulCycle is a boutique fitness studio offering high-energy indoor cycling classes with music and motivational instruction. Members can book classes through the app and choose from various membership plans including unlimited rides and class packages.

Why people cancel SoulCycle

Membership costs too much monthly
Not using classes enough anymore
Found a cheaper fitness option
Moving to a new location
Switching to home workouts

Why people cancel SoulCycle

Membership costs too much monthly
Not using classes enough anymore
Found a cheaper fitness option
Moving to a new location
Switching to home workouts

Why people cancel SoulCycle

Membership costs too much monthly
Not using classes enough anymore
Found a cheaper fitness option
Moving to a new location
Switching to home workouts

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