Cancelling Planet Fitness requires visiting your home club or sending certified mail — you can't cancel online. This guide walks through all available methods and what you need to know about Planet Fitness billing cycles.
Planet Fitness requires cancellation in person or by certified mail — you can't cancel online. This applies even if you signed up online or through the app. The only exception is calling their member services line.
These steps work for cancelling at your home club. You can also cancel by certified mail or phone using the alternative methods below.
Go to the Planet Fitness location where you originally signed up. This is called your home club and is the only location that can process your cancellation in person.
You'll need a valid photo ID that matches the name on your membership. If you're cancelling for a minor, bring their ID plus proof of guardianship.
Tell the front desk you want to cancel your membership. They'll pull up your account and may ask for your reason for cancelling.
Fill out the membership cancellation form with your personal information and signature. The staff will process it immediately.
Request a receipt or confirmation showing your cancellation date. Keep this for your records in case you're charged after cancelling.
Planet Fitness memberships can work differently depending on your plan type and billing date. These tips cover common situations.
These details can affect your cancellation timing and what happens to your account.
You can only cancel in person at the specific Planet Fitness where you signed up, not just any location. Check your membership card or app if you're not sure which one.
After cancelling, you can still use the gym until the last day of your current billing period. Your key fob will stop working on the 1st of the next month.
Removing the Planet Fitness app from your phone or deactivating your online account doesn't cancel your membership. You'll continue being charged monthly until you cancel properly.
If you're moving or need a temporary break, these alternatives might work better than cancelling completely.
If you can't visit your home club in person, you can cancel through certified mail or by calling member services.
Call Planet Fitness member services to cancel over the phone.
1-844-746-3463
Visit your home club location during business hours to cancel in person with front desk staff.
Your specific Planet Fitness home club location
You can cancel by sending a certified letter if you can't visit your home club in person.
Planet Fitness Corporate, 26 Fox Run Road, Newington, NH 03801
Common questions about cancelling Planet Fitness and what happens next.
Step-by-step guides for other gym and fitness services.
