How to Cancel Mailchimp (2026 guide)
Cancelling Mailchimp is straightforward through your account settings, but there are a few things to know about data retention and plan changes. This guide covers the cancellation process and what happens afterward.
Quick Cancellation Overview
Cancel Online
Yes
Main Cancel methods
Website
Time to Cancel
3-5 mins
Instant cancellation
Where to Cancel
Account Settings
Billing section
Mailchimp primarily uses direct billing through their website, making cancellation straightforward through account settings. Unlike many SaaS services, they retain your data for 12 months, allowing easy reactivation if needed.
Sign in to your Mailchimp account
Go to mailchimp.com and log in with your credentials. Make sure you're signed in as the account owner or have admin permissions.
Navigate to Account Settings
Click your profile icon in the bottom left corner, then select Account from the dropdown menu.
Access Billing Information
In the Account section, click on Billing in the left sidebar to view your subscription details.
Cancel Your Plan
Scroll down and click Cancel monthly billing or Cancel annual billing depending on your plan type.
Confirm Cancellation
Mailchimp will ask why you're cancelling. Select your reason and click Cancel Plan to confirm. You'll receive an email confirmation.
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About Mailchimp
Mailchimp is an email marketing and automation platform that helps businesses create, send, and analyze email campaigns. The service offers tools for audience management, campaign design, and marketing automation across multiple channels including email, social media, and landing pages.
