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Equinox

How to Cancel Equinox (2026 guide)

Q: Can I cancel Equinox online or through the app?

No, Equinox does not allow online or app-based cancellations. You must cancel in person at your home club, by certified mail, or potentially by phone depending on your membership.

Q: Will I get a refund if I cancel Equinox?

Equinox typically does not offer refunds for unused portions of monthly memberships or annual fees. You'll have access through your final billing period after the 30-day notice.

Q: Why can't I find the cancel button in my Equinox account?

Equinox intentionally does not provide online cancellation options. This is a company policy designed to retain members by requiring in-person interaction for cancellations.

Q: What happens after I cancel Equinox?

Your access continues through your final billing period (30 days after cancellation request). After that, your membership and access to all Equinox facilities will end completely.

Q: Can I cancel at any Equinox location?

No, you can only cancel at your designated home club location. This is stated in your membership agreement and is strictly enforced by Equinox.

Q: Does deleting the Equinox app cancel my membership?

No, deleting the app only removes it from your device. Your membership and billing will continue until you follow the proper cancellation process at your home club.

Q: How do I check if my Equinox cancellation went through?

Keep your signed cancellation receipt and monitor your credit card or bank statements. Your final charge should occur 30 days after your cancellation date, then billing should stop.

Cancelling Equinox isn't straightforward — you can't do it online or through the app. This guide covers the required methods: in-person at your home club, certified mail, or phone cancellation depending on your membership type.

Fitness

Lifestyle

Consumer

Equinox Cancellation at a Glance

Cancel Online

Main Cancel methods

In-Person

Certified Mail

Phone

Time to Cancel

15-30 mins

Plus travel time to club

Where to Cancel

Home Club

Front desk or member services

Equinox requires cancellation at your designated home club, by certified mail, or phone (for certain memberships). You cannot cancel online, through the app, or at non-home club locations. All cancellations require 30 days advance notice.

Bulk cancel in minutes

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Bulk cancel in minutes

Upload a statement. We find the subs. You cancel them all in one go.

Cancel unused subs

Bulk cancel in minutes

Upload a statement. We find the subs. You cancel them all in one go.

Cancel unused subs

Step-by-step

Tips & Tricks

Alternatives

FAQ

Step-by-step

Tips & Tricks

Alternatives

FAQ

Step-by-step

Tips & Tricks

Alternatives

FAQ

Step-by-step

Tips & Tricks

Alternatives

FAQ

Cancel Equinox: Step-by-Step Instructions

Here's how to cancel your Equinox membership in person at your home club. This is the most common and straightforward method.

Cancel Equinox: Step-by-Step Instructions

Here's how to cancel your Equinox membership in person at your home club. This is the most common and straightforward method.

Cancel Equinox: Step-by-Step Instructions

Here's how to cancel your Equinox membership in person at your home club. This is the most common and straightforward method.

01

Visit your designated home club

Go to the Equinox location listed as your home club in your membership agreement. You cannot cancel at other Equinox locations.

02

Bring required identification

Bring a valid government-issued photo ID and any membership documents. The ID must match the name on your membership account.

03

Speak with member services

Go to the front desk and ask to speak with member services or a membership advisor about cancelling your membership.

04

Complete cancellation paperwork

Fill out the membership cancellation form they provide. This will include your reason for cancelling and effective date (minimum 30 days from submission).

05

Get confirmation receipt

Request a signed and dated copy of your cancellation form as proof. Keep this receipt until you confirm your final payment has processed.

Want the faster way?

Our tool has direct cancel links for hundreds of services.

Start cancelling

Want the faster way?

Our tool has direct cancel links for hundreds of services.

Start cancelling

Want the faster way?

Our tool has direct cancel links for hundreds of services.

Start cancelling

Equinox-specific things to know

Equinox memberships have specific rules that might affect your cancellation timing and process.

Equinox-specific things to know

Equinox memberships have specific rules that might affect your cancellation timing and process.

Equinox-specific things to know

Equinox memberships have specific rules that might affect your cancellation timing and process.

30-day notice requirement

All cancellations require 30 days advance notice. If you cancel on January 15th, your last billing date will be February 15th and access ends then.

Home club rule is strict

Annual fees charged separately

30-day notice requirement

All cancellations require 30 days advance notice. If you cancel on January 15th, your last billing date will be February 15th and access ends then.

Home club rule is strict

Annual fees charged separately

30-day notice requirement

All cancellations require 30 days advance notice. If you cancel on January 15th, your last billing date will be February 15th and access ends then.

Home club rule is strict

Annual fees charged separately

Before you cancel, keep this in mind

These details can affect your cancellation timing and prevent common issues.

Before you cancel, keep this in mind

These details can affect your cancellation timing and prevent common issues.

Before you cancel, keep this in mind

These details can affect your cancellation timing and prevent common issues.

1. Check your membership agreement

Review your contract for any minimum commitment period or early termination fees. Some memberships have 12-month commitments that may include penalties for early cancellation.

2. Verify your home club location

3. Plan for the 30-day notice period

1. Check your membership agreement

Review your contract for any minimum commitment period or early termination fees. Some memberships have 12-month commitments that may include penalties for early cancellation.

2. Verify your home club location

3. Plan for the 30-day notice period

1. Check your membership agreement

Review your contract for any minimum commitment period or early termination fees. Some memberships have 12-month commitments that may include penalties for early cancellation.

2. Verify your home club location

3. Plan for the 30-day notice period

Alternative ways to cancel Equinox

If you can't get to your home club, these methods may work depending on your situation and membership type.

Alternative ways to cancel Equinox

If you can't get to your home club, these methods may work depending on your situation and membership type.

Alternative ways to cancel Equinox

If you can't get to your home club, these methods may work depending on your situation and membership type.

Written Mail

Send a certified letter with return receipt requested if you cannot visit your home club in person.

Send to your home club's address with attention to Member Services Department

Written Mail

Send a certified letter with return receipt requested if you cannot visit your home club in person.

Send to your home club's address with attention to Member Services Department

Phone Cancel

Some membership types may allow phone cancellation, though in-person is preferred.

Contact your home club directly or call 1-866-EQUINOX

Phone Cancel

Some membership types may allow phone cancellation, though in-person is preferred.

Contact your home club directly or call 1-866-EQUINOX

In-Person

This is the primary and most reliable method for cancelling your Equinox membership.

Visit your designated home club location during business hours

In-Person

This is the primary and most reliable method for cancelling your Equinox membership.

Visit your designated home club location during business hours

Written Mail

Send a certified letter with return receipt requested if you cannot visit your home club in person.

Send to your home club's address with attention to Member Services Department

In-Person

This is the primary and most reliable method for cancelling your Equinox membership.

Visit your designated home club location during business hours

Phone Cancel

Some membership types may allow phone cancellation, though in-person is preferred.

Contact your home club directly or call 1-866-EQUINOX

Consider these alternatives

If you're cancelling due to cost or inconvenience, these options might work better than cancelling completely.

Consider these alternatives

If you're cancelling due to cost or inconvenience, these options might work better than cancelling completely.

Consider these alternatives

If you're cancelling due to cost or inconvenience, these options might work better than cancelling completely.

Freeze your Equinox membership

Equinox offers membership freezes for medical reasons, military deployment, or extended travel. Freezes typically cost around $10-15 per month and can last up to 6 months depending on your membership type.

Switch to a lower-tier membership

Equinox offers different membership tiers with varying access levels and pricing.

Access: Single club access
All Access: All Equinox locations
E by Equinox: Premium tier with additional services

Negotiate A Discount On Your Bill

Equinox may offer retention deals if you're cancelling due to cost. Ask about discounted rates, waived fees, or complimentary guest passes.

Many SAAS and subscription providers are also known to offer cancel discounts. These aren't always predictable.

Freeze your Equinox membership

Switch to a lower-tier membership

Equinox offers different membership tiers with varying access levels and pricing.

Access: Single club access
All Access: All Equinox locations
E by Equinox: Premium tier with additional services

Negotiate A Discount On Your Bill

Equinox may offer retention deals if you're cancelling due to cost. Ask about discounted rates, waived fees, or complimentary guest passes.

Many SAAS and subscription providers are also known to offer cancel discounts. These aren't always predictable.

Freeze your Equinox membership

Switch to a lower-tier membership

Equinox offers different membership tiers with varying access levels and pricing.

Access: Single club access
All Access: All Equinox locations
E by Equinox: Premium tier with additional services

Negotiate A Discount On Your Bill

Equinox may offer retention deals if you're cancelling due to cost. Ask about discounted rates, waived fees, or complimentary guest passes.

Many SAAS and subscription providers are also known to offer cancel discounts. These aren't always predictable.

Want to cancel more than just Equinox?

Our complete guide walks you through cutting unused subscriptions.

Read the guide

Want to cancel more than just Equinox?

Our complete guide walks you through cutting unused subscriptions.

Read the guide

Want to cancel more than just Equinox?

Our complete guide walks you through cutting unused subscriptions.

Read the guide

Frequently Asked Questions About Cancelling Equinox

Common questions about cancelling Equinox memberships and what to expect.

Frequently Asked Questions About Cancelling Equinox

Common questions about cancelling Equinox memberships and what to expect.

Frequently Asked Questions About Cancelling Equinox

Common questions about cancelling Equinox memberships and what to expect.

Can I cancel Equinox online or through the app?

Will I get a refund if I cancel Equinox?

Why can't I find the cancel button in my Equinox account?

What happens after I cancel Equinox?

Can I cancel at any Equinox location?

Does deleting the Equinox app cancel my membership?

How do I check if my Equinox cancellation went through?

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Simon Chadwick

REviEWED by

Simon Chadwick

REviEWED by

Simon Chadwick

REviEWED by

Updated on

Jan 21, 2026

Updated on

Jan 21, 2026

Updated on

Jan 21, 2026

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About Equinox

Equinox is a luxury fitness club chain offering premium gym facilities, group fitness classes, personal training, and spa services. Members get access to high-end equipment, specialized classes like SoulCycle and Pure Yoga, and upscale amenities including eucalyptus towels and luxury locker rooms.

Why people cancel Equinox

High monthly membership costs
Moving to a new location
Not using it enough anymore
Found a more convenient gym
Initiation fees and additional charges

Why people cancel Equinox

High monthly membership costs
Moving to a new location
Not using it enough anymore
Found a more convenient gym
Initiation fees and additional charges

Why people cancel Equinox

High monthly membership costs
Moving to a new location
Not using it enough anymore
Found a more convenient gym
Initiation fees and additional charges

It's never just one subscription

They stack up quietly. See everything you're paying for in one place.

Join The Waitlist

It's never just one subscription

They stack up quietly. See everything you're paying for in one place.

Join The Waitlist

It's never just one subscription

They stack up quietly. See everything you're paying for in one place.

Join The Waitlist

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