Cancelling Equinox isn't straightforward — you can't do it online or through the app. This guide covers the required methods: in-person at your home club, certified mail, or phone cancellation depending on your membership type.
Equinox requires cancellation at your designated home club, by certified mail, or phone (for certain memberships). You cannot cancel online, through the app, or at non-home club locations. All cancellations require 30 days advance notice.
Here's how to cancel your Equinox membership in person at your home club. This is the most common and straightforward method.
Go to the Equinox location listed as your home club in your membership agreement. You cannot cancel at other Equinox locations.
Bring a valid government-issued photo ID and any membership documents. The ID must match the name on your membership account.
Go to the front desk and ask to speak with member services or a membership advisor about cancelling your membership.
Fill out the membership cancellation form they provide. This will include your reason for cancelling and effective date (minimum 30 days from submission).
Request a signed and dated copy of your cancellation form as proof. Keep this receipt until you confirm your final payment has processed.
Equinox memberships have specific rules that might affect your cancellation timing and process.
These details can affect your cancellation timing and prevent common issues.
Review your contract for any minimum commitment period or early termination fees. Some memberships have 12-month commitments that may include penalties for early cancellation.
Confirm which Equinox location is designated as your home club in your membership documents. This is the only location where you can cancel.
Remember you'll be charged for one more month after cancelling. If you're moving or changing gyms, factor this timing into your transition.
If you're cancelling due to cost or inconvenience, these options might work better than cancelling completely.
If you can't get to your home club, these methods may work depending on your situation and membership type.
Some membership types may allow phone cancellation, though in-person is preferred.
Contact your home club directly or call 1-866-EQUINOX
This is the primary and most reliable method for cancelling your Equinox membership.
Visit your designated home club location during business hours
Send a certified letter with return receipt requested if you cannot visit your home club in person.
Send to your home club's address with attention to Member Services Department
Common questions about cancelling Equinox memberships and what to expect.
Step-by-step guides for other fitness services.
