The way you cancel Cerebral depends on where you signed up. We cover all the options below.
Cerebral handles both therapy and medication management, so cancellation affects multiple care services. If you're on prescription medication, you'll need to arrange alternative care before canceling to avoid treatment gaps.
These steps work for most Cerebral users. Your exact process depends on how you originally subscribed.
Go to cerebral.com and log in with your email and password. You can also use the Cerebral mobile app if you prefer.
Click on your profile icon in the top right corner, then select Account Settings from the dropdown menu.
Scroll down to the Membership section in your account settings. Look for subscription or billing information.
Select Cancel Subscription or Cancel Membership. You may be asked to complete a brief feedback survey about your experience.
Review the cancellation details and confirm. You should receive an email confirmation. Your access continues until the end of your current billing period.
These tips can help you avoid common issues when cancelling Cerebral.
These details can affect your cancellation timing or whether it goes through properly.
If you're in active therapy or medication management, consider discussing transition plans with your provider before canceling to ensure continuity of care.
Removing the Cerebral app from your phone doesn't cancel your subscription. You need to cancel through your account settings or contact support directly.
After canceling, you can still use Cerebral services until your current billing period expires. You won't be charged for the following month.
If cost is the issue, you might be able to pause or downgrade instead of cancelling completely.
If you can't cancel through your Cerebral account, you may need to cancel through phone support. The right option depends on your situation.
If you can't find the cancel option online or need help with care transitions, call Cerebral support.
Contact through your Cerebral account for current support number
Common questions about cancelling Cerebral and what to expect.
Step-by-step guides for other healthcare services.
