Cancelling Asana depends on whether you have a personal account or team subscription, and how you're being billed. This guide covers cancellation through the Asana website, app stores, and alternative billing methods.
Asana team plans often include annual commitments with automatic renewals. If you're the team admin, you'll need to cancel from the Admin Console. Personal accounts can cancel directly from account settings.
These steps work for most Asana subscriptions. Team admins may need to use the Admin Console instead of personal account settings.
Go to asana.com and sign in with your email and password. Make sure you're logged in to the account that has the subscription you want to cancel.
Click your profile picture in the top right corner, then select My Profile Settings from the dropdown menu.
In the left sidebar, click Billing. If you're a team admin, you may need to go to Admin Console instead.
Find your active subscription and click Cancel Plan or Downgrade. Follow the prompts to confirm your cancellation.
Review the cancellation details and confirm. You should see an on-screen confirmation and receive an email confirming your Asana subscription has been cancelled.
A few things that might affect your Asana cancellation depending on your plan type.
These details can affect your cancellation timing or whether it goes through properly.
If you're on a team plan, make sure you're the admin. Regular team members can't cancel subscriptions for the whole team.
After cancelling, you'll keep premium features until your current billing period expires. Then you'll automatically move to the free plan.
While projects remain viewable on the free plan, consider exporting important data or reports before losing premium features like advanced search.
If cost or features are your concern, these options might work better than cancelling completely.
If you can't cancel through your Asana account, you may need to go through app stores. The right option depends on how you're being billed.
iOS users who subscribed through the Asana app must cancel their subscription through their Apple ID settings.
"Settings > Click [Your Name] > Subscriptions" Read In-depth Guide on Cancelling iPhone Subscriptions:
iPhone Cancel GuideIf you subscribed to Asana through the Android app, you'll need to cancel through Google Play Store subscriptions instead.
Use the Direct link Below or Open Google Play Store > Profile icon > Payments & subscriptions > Subscriptions
Play Store Cancel LinkYou can email Asana support to request cancellation if you can't access your account settings or need assistance.
support@asana.com
Asana offers live chat support for paid plan users who need help with cancellation or have billing questions.
Quick answers to common questions about cancelling Asana.
Step-by-step guides for other productivity services.
See all cancellation guides