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Cancel SurveyMonkey: 2026 Step-by-Step Guide

Q: Will I get a refund if I cancel SurveyMonkey?

SurveyMonkey typically doesn't offer refunds for unused time on annual plans. You'll keep access to your current plan until the billing period ends, then it won't renew.

Q: Can I cancel SurveyMonkey online?

Yes, individual account holders can cancel directly through their SurveyMonkey account settings. Team members need to contact their account administrator for cancellations.

Q: What happens to my surveys after I cancel SurveyMonkey?

Your surveys and responses remain accessible if you downgrade to the free Basic plan. If you fully cancel, you may lose access to survey data and advanced features.

Q: Why can't I find the cancel button in my SurveyMonkey account?

You might be on a team account where only the administrator can make billing changes, or you might need to look under the Billing section in My Account settings.

Q: Can I cancel SurveyMonkey from my phone?

Yes, you can cancel through your mobile browser by logging into your SurveyMonkey account and following the same steps as on desktop. The mobile app doesn't have billing management features.

Q: Does cancelling SurveyMonkey delete my account completely?

Cancelling your subscription downgrades you to the free Basic plan rather than deleting your account. Your surveys and data are preserved but with limited features and access.

Q: How do I check if my SurveyMonkey subscription is fully cancelled?

Check your account's Billing section to confirm no future payments are scheduled. You'll also receive a confirmation email when your subscription is successfully cancelled.

Cancelling SurveyMonkey depends on your plan type and whether you're on a team account. This guide covers cancellation through your SurveyMonkey account settings and what happens to your surveys and data.

Software

Productivity

Business

SurveyMonkey Cancellation at a Glance

Cancel Online

Yes

Main Cancel methods

Website

Account Settings

Time to Cancel

3-5 mins

Instant cancellation

Where to Cancel

Billing section

Under My Account

SurveyMonkey offers both individual and team plans with different cancellation processes. Team admins handle cancellations for their entire organization, while individual users can cancel directly from their billing settings.

Time for a subscription cleanout?

Search or upload a statement. Cancel everything you don't need in minutes.

Start cancelling

Time for a subscription cleanout?

Search or upload a statement. Cancel everything you don't need in minutes.

Start cancelling

Step-by-step

Tips & Tricks

Alternatives

FAQ

Step-by-step

Tips & Tricks

Alternatives

FAQ

Step-by-step

Tips & Tricks

Alternatives

FAQ

Cancel Your SurveyMonkey Subscription

These steps work for individual SurveyMonkey accounts. Team members should contact their admin to make billing changes.

01

Sign in to your SurveyMonkey account

Go to surveymonkey.com and log in using your email and password. Make sure you're signed into the account with the active subscription.

02

Navigate to My Account

Click your profile icon in the top right corner, then select My Account from the dropdown menu.

03

Go to Billing section

In the left sidebar, click on Billing. This will show your current plan details and billing information.

04

Select downgrade or cancel option

Look for Change Plan or Downgrade options. You can either downgrade to the free Basic plan or cancel your subscription entirely.

05

Confirm your cancellation

Follow the prompts to confirm your cancellation. You may need to provide feedback about why you're cancelling. Your plan will remain active until the current billing period ends.

That's one. Got more to cancel?

Use our tool to bulk cancel everything else you don't need.

Cancel unused subs

That's one. Got more to cancel?

Use our tool to bulk cancel everything else you don't need.

Cancel unused subs

That's one. Got more to cancel?

Use our tool to bulk cancel everything else you don't need.

Cancel unused subs

SurveyMonkey-specific things to know

SurveyMonkey billing works differently for teams versus individual accounts. These tips cover important details.

Team plans require admin access

If you're on a team plan, only the account administrator can make billing changes or cancel the subscription. Contact your team admin if you need to cancel.

Data exports before downgrading

Annual plans bill once yearly

Team plans require admin access

If you're on a team plan, only the account administrator can make billing changes or cancel the subscription. Contact your team admin if you need to cancel.

Data exports before downgrading

Annual plans bill once yearly

Before you cancel, keep this in mind

These details can help you avoid losing data or getting unexpected charges.

1. Check if you're on a team account

If another organization is paying for your SurveyMonkey access, you can't cancel from your individual account. The team administrator controls the billing.

2. Download your data first

3. Your plan stays active until billing period ends

1. Check if you're on a team account

If another organization is paying for your SurveyMonkey access, you can't cancel from your individual account. The team administrator controls the billing.

2. Download your data first

3. Your plan stays active until billing period ends

Alternative ways to cancel SurveyMonkey

Most users can cancel directly through their SurveyMonkey account. Here are alternatives if you're having trouble.

Live Chat Cancel

If you can't find the cancellation option in your account, SurveyMonkey's support team can help you cancel or downgrade your plan.

Go to the SurveyMonkey Help Center
Click Contact Support
Choose Account and Billing as your topic
Request cancellation or plan changes

Live Chat Link

Email Support For Cancellation

You can email SurveyMonkey support to request account cancellation if you're unable to cancel through your account settings.

support@surveymonkey.com

Cancel Email Generator

Live Chat Cancel

If you can't find the cancellation option in your account, SurveyMonkey's support team can help you cancel or downgrade your plan.

Go to the SurveyMonkey Help Center
Click Contact Support
Choose Account and Billing as your topic
Request cancellation or plan changes

Live Chat Link

Email Support For Cancellation

You can email SurveyMonkey support to request account cancellation if you're unable to cancel through your account settings.

support@surveymonkey.com

Cancel Email Generator

Other options to consider

If cost is the main issue, downgrading might work better than cancelling completely.

Downgrade your SurveyMonkey plan

SurveyMonkey offers several plan tiers, including a free Basic plan that might meet your needs if you only run simple surveys occasionally.

Basic (Free) - 10 questions per survey, 100 responses per survey
Standard ($25/month) - Unlimited questions and responses, basic data export
Advantage ($32/month) - Advanced question types and survey logic

Plan Select Page

Switch Your Billing Cycle

SurveyMonkey plans can be billed monthly or annually, with annual plans offering significant savings.

Annual billing typically saves 20-25% compared to monthly payments

Share Your Plan

SurveyMonkey offers team plans that can be shared among multiple users, potentially reducing per-person costs for organizations.

Downgrade your SurveyMonkey plan

SurveyMonkey offers several plan tiers, including a free Basic plan that might meet your needs if you only run simple surveys occasionally.

Basic (Free) - 10 questions per survey, 100 responses per survey
Standard ($25/month) - Unlimited questions and responses, basic data export
Advantage ($32/month) - Advanced question types and survey logic

Plan Select Page

Switch Your Billing Cycle

SurveyMonkey plans can be billed monthly or annually, with annual plans offering significant savings.

Annual billing typically saves 20-25% compared to monthly payments

Share Your Plan

SurveyMonkey offers team plans that can be shared among multiple users, potentially reducing per-person costs for organizations.

Want to cancel more than just SurveyMonkey?

Our complete guide walks you through cutting unused subscriptions.

Read the guide

Want to cancel more than just SurveyMonkey?

Our complete guide walks you through cutting unused subscriptions.

Read the guide

Common SurveyMonkey Cancellation Questions

Quick answers to frequently asked questions about cancelling SurveyMonkey.

Will I get a refund if I cancel SurveyMonkey?

Can I cancel SurveyMonkey online?

What happens to my surveys after I cancel SurveyMonkey?

Why can't I find the cancel button in my SurveyMonkey account?

Can I cancel SurveyMonkey from my phone?

Does cancelling SurveyMonkey delete my account completely?

How do I check if my SurveyMonkey subscription is fully cancelled?

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Simon Chadwick

REviEWED by

Updated on

Jan 21, 2026

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About SurveyMonkey

SurveyMonkey is an online survey platform that allows users to create, distribute, and analyze surveys and questionnaires. The service offers various plan tiers with features like advanced question types, data export options, and team collaboration tools for market research and feedback collection.

Why people cancel SurveyMonkey

Project completed, no longer needed
Found a more affordable survey tool
Not using advanced features enough
Annual plan renewal too expensive
Switching to integrated business tools

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