Cancel MyHeritage: 2026 Step-by-Step Guide
Cancelling MyHeritage depends on how you subscribed and which plan you have. This guide covers cancellation through the MyHeritage website, mobile app stores, and alternative billing methods to help you end your subscription properly.
Genealogy
Genealogy
Genealogy
Research
Research
Research
Consumer
Consumer
Consumer
MyHeritage Cancellation at a Glance
Cancel Online
Yes
Main Cancel methods
Website
Mobile App
App Store
Phone
Time to Cancel
2-5 mins
Instant for direct billing
Where to Cancel
Account Settings
Subscription tab
MyHeritage subscriptions typically auto-renew annually, and the cancel option is located in a specific subscription management section rather than general account settings. Most users are billed directly through MyHeritage, but app store subscriptions require different steps.
We found the cancel buttons so you don't have to
Direct links for hundreds of services. Just click and cancel.
We found the cancel buttons so you don't have to
Direct links for hundreds of services. Just click and cancel.
We found the cancel buttons so you don't have to
Direct links for hundreds of services. Just click and cancel.
Cancel Your MyHeritage Subscription
These steps work for most MyHeritage users who are billed directly. If you subscribed through an app store, see the alternative methods section below.
Cancel Your MyHeritage Subscription
These steps work for most MyHeritage users who are billed directly. If you subscribed through an app store, see the alternative methods section below.
Cancel Your MyHeritage Subscription
These steps work for most MyHeritage users who are billed directly. If you subscribed through an app store, see the alternative methods section below.
01
01
01
Log in to MyHeritage account
Visit the MyHeritage website and sign in using your email and password. Make sure you're logged into the account that has the active subscription.
02
02
02
Access Account Settings
Click on your profile picture or name in the top right corner, then select Account Settings from the dropdown menu.
03
03
03
Navigate to Subscription tab
In Account Settings, look for and click on the Subscription or Billing tab in the left sidebar menu.
04
04
04
Cancel subscription
Find the Cancel Subscription button or link in your subscription details. Click it and follow the prompts to confirm your cancellation.
05
05
05
Confirm cancellation
Complete any exit survey if prompted, then verify you receive a cancellation confirmation email. Your access continues until the end of your current billing period.
Want the faster way?
Our tool has direct cancel links for hundreds of services.
Want the faster way?
Our tool has direct cancel links for hundreds of services.
Want the faster way?
Our tool has direct cancel links for hundreds of services.
MyHeritage-specific things to know
MyHeritage subscriptions can work differently depending on your plan type and signup method. These tips cover common situations.
MyHeritage-specific things to know
MyHeritage subscriptions can work differently depending on your plan type and signup method. These tips cover common situations.
MyHeritage-specific things to know
MyHeritage subscriptions can work differently depending on your plan type and signup method. These tips cover common situations.
Data remains accessible after cancelling
Your family tree and uploaded photos stay on MyHeritage even after cancellation, but you'll lose access to premium records and advanced features.
Annual plans renew automatically
DNA kits are separate purchases
Data remains accessible after cancelling
Your family tree and uploaded photos stay on MyHeritage even after cancellation, but you'll lose access to premium records and advanced features.
Annual plans renew automatically
DNA kits are separate purchases
Data remains accessible after cancelling
Your family tree and uploaded photos stay on MyHeritage even after cancellation, but you'll lose access to premium records and advanced features.
Annual plans renew automatically
DNA kits are separate purchases
Before you cancel, keep this in mind
These details can affect your cancellation timing or whether it goes through properly.
Before you cancel, keep this in mind
These details can affect your cancellation timing or whether it goes through properly.
Before you cancel, keep this in mind
These details can affect your cancellation timing or whether it goes through properly.
1. Check your billing source
Verify whether you're billed directly by MyHeritage or through an app store. The cancel process is different for each method.
2. Access continues until period ends
3. Note annual renewal dates
1. Check your billing source
Verify whether you're billed directly by MyHeritage or through an app store. The cancel process is different for each method.
2. Access continues until period ends
3. Note annual renewal dates
1. Check your billing source
Verify whether you're billed directly by MyHeritage or through an app store. The cancel process is different for each method.
2. Access continues until period ends
3. Note annual renewal dates
Alternative ways to cancel MyHeritage
If you can't cancel through your MyHeritage account, you may need to go through app stores or contact support. The right option depends on how you're being billed.
Alternative ways to cancel MyHeritage
If you can't cancel through your MyHeritage account, you may need to go through app stores or contact support. The right option depends on how you're being billed.
Alternative ways to cancel MyHeritage
If you can't cancel through your MyHeritage account, you may need to go through app stores or contact support. The right option depends on how you're being billed.
Google Play Store
If you subscribed through the Google Play Store on Android, you'll need to cancel through your Google Play subscriptions.
Use the Direct link Below or
Open Google Play Store > Profile icon > Payments & subscriptions > Subscriptions
Google Play Store
If you subscribed through the Google Play Store on Android, you'll need to cancel through your Google Play subscriptions.
Use the Direct link Below or
Open Google Play Store > Profile icon > Payments & subscriptions > Subscriptions
Email Support For Cancellation
You can request cancellation by emailing MyHeritage customer support directly.
support@myheritage.com
Email Support For Cancellation
You can request cancellation by emailing MyHeritage customer support directly.
support@myheritage.com
Apple App Store
If you subscribed through the App Store on iOS, you'll need to cancel through your Apple ID subscriptions settings.
"Settings > Click [Your Name] > Subscriptions"
Read In-depth Guide on Cancelling IPhone Subscriptions:
Apple App Store
If you subscribed through the App Store on iOS, you'll need to cancel through your Apple ID subscriptions settings.
"Settings > Click [Your Name] > Subscriptions"
Read In-depth Guide on Cancelling IPhone Subscriptions:
Phone Cancel
MyHeritage offers phone support for cancellation requests if you can't cancel online.
1-855-674-6748
Phone Cancel
MyHeritage offers phone support for cancellation requests if you can't cancel online.
1-855-674-6748
Google Play Store
If you subscribed through the Google Play Store on Android, you'll need to cancel through your Google Play subscriptions.
Use the Direct link Below or
Open Google Play Store > Profile icon > Payments & subscriptions > Subscriptions
Apple App Store
If you subscribed through the App Store on iOS, you'll need to cancel through your Apple ID subscriptions settings.
"Settings > Click [Your Name] > Subscriptions"
Read In-depth Guide on Cancelling IPhone Subscriptions:
Email Support For Cancellation
You can request cancellation by emailing MyHeritage customer support directly.
support@myheritage.com
Phone Cancel
MyHeritage offers phone support for cancellation requests if you can't cancel online.
1-855-674-6748
Other options
If cost is the main concern, you might consider downgrading to a less expensive plan instead of cancelling completely.
Other options
If cost is the main concern, you might consider downgrading to a less expensive plan instead of cancelling completely.
Other options
If cost is the main concern, you might consider downgrading to a less expensive plan instead of cancelling completely.
Downgrade your MyHeritage plan
MyHeritage offers several subscription tiers at different price points. You can switch to a less expensive plan to keep some premium features while reducing costs.
Essential plan - Basic records access
Premium plan - Full records and advanced features
Complete plan - All features plus DNA matching
Switch Your Billing Cycle
MyHeritage offers both monthly and annual billing options, with annual plans providing significant savings compared to paying monthly.
Up to 50% savings with annual plans
Downgrade your MyHeritage plan
MyHeritage offers several subscription tiers at different price points. You can switch to a less expensive plan to keep some premium features while reducing costs.
Essential plan - Basic records access
Premium plan - Full records and advanced features
Complete plan - All features plus DNA matching
Switch Your Billing Cycle
MyHeritage offers both monthly and annual billing options, with annual plans providing significant savings compared to paying monthly.
Up to 50% savings with annual plans
Downgrade your MyHeritage plan
MyHeritage offers several subscription tiers at different price points. You can switch to a less expensive plan to keep some premium features while reducing costs.
Essential plan - Basic records access
Premium plan - Full records and advanced features
Complete plan - All features plus DNA matching
Switch Your Billing Cycle
MyHeritage offers both monthly and annual billing options, with annual plans providing significant savings compared to paying monthly.
Up to 50% savings with annual plans
The complete guide to cancelling unused subscriptions
Everything you need to know about finding and cutting what you don't use.
The complete guide to cancelling unused subscriptions
Everything you need to know about finding and cutting what you don't use.
The complete guide to cancelling unused subscriptions
Everything you need to know about finding and cutting what you don't use.
Frequently Asked Questions About Cancelling MyHeritage
Quick answers to common MyHeritage cancellation questions.
Frequently Asked Questions About Cancelling MyHeritage
Quick answers to common MyHeritage cancellation questions.
Frequently Asked Questions About Cancelling MyHeritage
Quick answers to common MyHeritage cancellation questions.
Will I get a refund if I cancel MyHeritage?
Will I get a refund if I cancel MyHeritage?
Will I get a refund if I cancel MyHeritage?
Can I cancel MyHeritage online?
Can I cancel MyHeritage online?
Can I cancel MyHeritage online?
What happens to my family tree after I cancel MyHeritage?
What happens to my family tree after I cancel MyHeritage?
What happens to my family tree after I cancel MyHeritage?
Why can't I find the cancel button in my MyHeritage account?
Why can't I find the cancel button in my MyHeritage account?
Why can't I find the cancel button in my MyHeritage account?
Can I cancel MyHeritage from my phone?
Can I cancel MyHeritage from my phone?
Can I cancel MyHeritage from my phone?
Does deleting the MyHeritage app cancel my subscription?
Does deleting the MyHeritage app cancel my subscription?
Does deleting the MyHeritage app cancel my subscription?
How do I check if my MyHeritage subscription is fully cancelled?
How do I check if my MyHeritage subscription is fully cancelled?
How do I check if my MyHeritage subscription is fully cancelled?
More Genealogy Cancellation Guides
Step-by-step guides for other research services.
More Genealogy Cancellation Guides
Step-by-step guides for other research services.
More Genealogy Cancellation Guides
Step-by-step guides for other research services.
How to Cancel Ancestry
Complete guide to cancelling your Ancestry subscription and DNA service.
How to Cancel FamilySearch
Step-by-step instructions for ending your FamilySearch premium subscription.
Updated on
Jan 21, 2026
Updated on
Jan 21, 2026
Updated on
Jan 21, 2026
About MyHeritage
MyHeritage is a genealogy platform that helps users build family trees, discover relatives, and explore their ancestral history. The service provides access to historical records, DNA testing, and collaborative family research tools across billions of genealogical documents.
Why people cancel MyHeritage
Found all the family information they needed
High annual renewal costs
Switched to a different genealogy service
DNA results didn't meet expectations
Limited records for their geographic region
Why people cancel MyHeritage
Found all the family information they needed
High annual renewal costs
Switched to a different genealogy service
DNA results didn't meet expectations
Limited records for their geographic region
Why people cancel MyHeritage
Found all the family information they needed
High annual renewal costs
Switched to a different genealogy service
DNA results didn't meet expectations
Limited records for their geographic region
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