There are a few different ways to cancel Ancestry, and the right one depends on how you signed up. This guide covers cancellation through the Ancestry website, app stores, and third-party billing.
Ancestry subscriptions often auto-renew at 6-month intervals, even if you pay monthly. Check your renewal date before cancelling to avoid being charged for the next billing period.
Follow these steps to cancel your Ancestry subscription directly. If you're billed through a third party, see the alternative methods section.
Go to ancestry.com and log in with your email and password. Click on your name in the top right corner to access your account menu.
From the dropdown menu, select Account Settings. This will take you to your account management page.
Look for the Subscription section on your account page. You'll see your current plan and renewal date here.
Click Cancel subscription or Cancel my subscription. Ancestry will likely ask you to complete a brief survey about why you're cancelling.
After completing the survey, confirm your cancellation. You should see confirmation on screen and receive an email confirming your cancellation within 24 hours.
Ancestry subscriptions can work differently depending on your plan or how you signed up. These tips cover common edge cases.
These details can affect your cancellation timing or whether it goes through properly.
If you signed up through the iOS app, Google Play, or another platform, you'll need to cancel through them instead of Ancestry directly.
You'll keep access to premium features until your current billing period ends. Cancelling early doesn't get you a refund.
Save any documents or records you want to keep. Some premium content becomes inaccessible after downgrading to the free tier.
If cost is the issue, you might be able to downgrade or pause instead of cancelling completely.
If you can't cancel through your Ancestry account, you may need to go through app stores. The right option depends on how you're being billed.
Cancel through your iPhone if you subscribed via the iOS Ancestry app.
"Settings > Click [Your Name] > Subscriptions" Read In-depth Guide on Cancelling iPhone Subscriptions:
iPhone Cancel GuideCancel through Google Play if you subscribed via the Android Ancestry app.
Use the Direct link Below or Open Google Play Store > Profile icon > Payments & subscriptions > Subscriptions
Play Store Cancel LinkAncestry offers live chat support for cancellation assistance if you're having trouble with the website process.
Quick answers to common questions.
