Cancelling Kaspersky depends on where you purchased it and your subscription type. This guide covers cancellation through the Kaspersky website, third-party retailers, and mobile app stores.
Kaspersky subscriptions purchased through retailers like Best Buy or Amazon often can't be cancelled through your Kaspersky account. You'll need to contact the original retailer instead.
These steps work for subscriptions purchased directly from Kaspersky. If you bought through a retailer, see the alternative methods below.
Go to my.kaspersky.com and log in with your Kaspersky account credentials. If you don't remember your login details, use the password reset option.
Click on Licensing in the left menu, then select Subscriptions. You'll see all your active Kaspersky subscriptions listed here.
Locate the subscription you want to cancel and click Manage next to it. This will open the subscription details page.
Look for the Auto-renewal section and toggle it off. Kaspersky may ask you to confirm this decision and provide feedback about your cancellation.
Complete any required feedback survey and confirm your cancellation. You should receive an email confirmation that auto-renewal has been disabled for your subscription.
These details can help you avoid common issues when cancelling your Kaspersky subscription.
These points can affect your cancellation timing and process.
Look at your credit card statement to see if you're being charged by Kaspersky directly or by a retailer like Amazon or Best Buy.
Your protection continues until your current subscription expires, so you don't lose coverage immediately after cancelling auto-renewal.
Removing the Kaspersky software from your computer won't stop subscription charges. You need to cancel the subscription separately.
If cost is your main concern, you might consider downgrading to a cheaper Kaspersky plan instead of cancelling completely.
If you can't cancel through your Kaspersky account, you may need to go through the original seller. The right method depends on where you purchased.
If you bought Kaspersky from a retailer, you'll need to cancel through them instead of Kaspersky directly.
Amazon (cancel through Amazon account)
Best Buy (contact customer service)
Costco (return to store or call)
Microsoft Store (cancel in account settings)
You can call Kaspersky support if you're unable to cancel online or need help with your account.
1-855-472-3555
Common questions about cancelling Kaspersky and what to expect.
Step-by-step guides for other security services.
