How to Cancel HeyGen (2026 guide)
Cancelling HeyGen isn't always straightforward — it depends on how you're being billed. This guide walks through every method including direct billing and app store subscriptions.
Software
Productivity
Business
At a Glance
Cancel Online
Yes
Main Cancel methods
Website
Mobile App
App Store
Time to Cancel
2-3 mins
Instant for direct billing
Where to Cancel
Account Settings
Billing section
HeyGen subscriptions can be billed directly through their website or through app stores if you signed up via mobile. Most users are billed directly and can cancel from their account dashboard.
Cancel Your HeyGen Subscription
Follow these steps to cancel your HeyGen subscription. The process may vary slightly depending on your plan or how you signed up.
01
Sign in to your HeyGen account
Go to HeyGen's website and log in using your email and password. If you signed up with Google or another provider, use that method to sign in.
02
Navigate to account settings
Click on your profile picture in the top right corner, then select Account Settings from the dropdown menu.
03
Go to billing section
In the left sidebar, click on Billing or Subscription to view your current plan details and payment information.
04
Cancel your subscription
Look for a Cancel Subscription or Manage Plan button. Click it and follow the prompts to confirm your cancellation.
05
Confirm cancellation
HeyGen may ask for feedback about your cancellation. Complete any required steps and look for an email confirmation of your cancelled subscription.
HeyGen-specific things to know
A few things that might affect your HeyGen cancellation.
Before you cancel, keep this in mind
These details can affect your cancellation timing or whether it goes through properly.
More ways to cancel
If you can't cancel through your HeyGen account, you may need to go through app stores. The right option depends on how you're being billed.
Other options to consider
If you're not using HeyGen much, you might be able to downgrade or pause instead of cancelling completely.
HeyGen Cancellation FAQ
Common questions about cancelling HeyGen and what to expect.
Will I get a refund if I cancel HeyGen?
Can I cancel HeyGen online?
What happens to my videos after I cancel HeyGen?
Why can't I find the cancel button in my HeyGen account?
Can I cancel HeyGen from my phone?
Does deleting the HeyGen app cancel my subscription?
How do I check if my HeyGen subscription is fully cancelled?
More Software Cancellation Guides
Step-by-step guides for other software services.
How to Cancel Adobe Creative Cloud
Complete guide to cancelling your Adobe subscription and avoiding early termination fees.
How to Cancel Canva Pro
Step-by-step instructions for cancelling your Canva Pro subscription.
About HeyGen
HeyGen is an AI-powered video generation platform that allows users to create professional videos with AI avatars and voices. The service offers text-to-video conversion, custom avatar creation, and multilingual video generation for marketing and business communications.
Why people cancel HeyGen
Prices increased or fees added
Not using it enough anymore
Only needed it for specific project
Found a cheaper alternative
Credits running out too quickly
The average person wastes $273/month on forgotten subscriptions
That's over $3,000 a year. We're building something to fix that.