How to Cancel Box (2026 guide)
Cancelling Box depends on your account type and billing method. This guide covers cancellation for individual, business, and enterprise accounts through the Box website and third-party billing providers.
Software
Software
Software
Productivity
Productivity
Productivity
Business
Business
Business
At a Glance
Cancel Online
Yes
Main Cancel methods
Website
Phone
Live Chat
Time to Cancel
5-10 mins
Longer for Business plans
Where to Cancel
Account Settings
Admin Console for Business
Box Business and Enterprise plans often require admin approval or phone cancellation. Individual plans can usually be cancelled directly from account settings, but annual commitments may have different requirements.
We found the cancel buttons so you don't have to
Direct links for hundreds of services. Just click and cancel.
We found the cancel buttons so you don't have to
Direct links for hundreds of services. Just click and cancel.
We found the cancel buttons so you don't have to
Direct links for hundreds of services. Just click and cancel.
Cancel Your Box Subscription
These steps work for individual Box accounts. Business and Enterprise users may need admin approval or phone support.
Cancel Your Box Subscription
These steps work for individual Box accounts. Business and Enterprise users may need admin approval or phone support.
Cancel Your Box Subscription
These steps work for individual Box accounts. Business and Enterprise users may need admin approval or phone support.
01
01
01
Sign in to your Box account
Go to box.com and log in with your credentials. Make sure you're using the account that holds the subscription you want to cancel.
02
02
02
Navigate to Account Settings
Click your profile picture in the top right corner, then select Account Settings from the dropdown menu.
03
03
03
Go to Billing section
On the left sidebar, click Billing to view your current plan and payment information.
04
04
04
Select Cancel Plan
Look for a Cancel Plan or Downgrade option. Click it and follow the prompts to confirm your cancellation.
05
05
05
Confirm cancellation
Complete any exit survey if prompted, then confirm your cancellation. You should receive an email confirmation within a few minutes.
Or skip the steps entirely
Our tool takes you straight to the cancel page. No hunting required.
Or skip the steps entirely
Our tool takes you straight to the cancel page. No hunting required.
Or skip the steps entirely
Our tool takes you straight to the cancel page. No hunting required.
Box-specific things to know
Box billing can work differently depending on your account type and how you signed up.
Box-specific things to know
Box billing can work differently depending on your account type and how you signed up.
Box-specific things to know
Box billing can work differently depending on your account type and how you signed up.
Business accounts need admin approval
If you're on a Box Business plan, only account administrators can cancel or downgrade the subscription. Regular users will need to request cancellation from their admin.
Annual plans may require phone support
Business accounts need admin approval
If you're on a Box Business plan, only account administrators can cancel or downgrade the subscription. Regular users will need to request cancellation from their admin.
Annual plans may require phone support
Business accounts need admin approval
If you're on a Box Business plan, only account administrators can cancel or downgrade the subscription. Regular users will need to request cancellation from their admin.
Annual plans may require phone support
Before cancelling Box
These details can affect your cancellation timing or whether it goes through properly.
Before cancelling Box
These details can affect your cancellation timing or whether it goes through properly.
Before cancelling Box
These details can affect your cancellation timing or whether it goes through properly.
1. Check who's the account administrator
For business accounts, only administrators can make billing changes. If you're not the admin, you'll need to request cancellation from them.
2. Download important files first
3. Note your plan renewal date
1. Check who's the account administrator
For business accounts, only administrators can make billing changes. If you're not the admin, you'll need to request cancellation from them.
2. Download important files first
3. Note your plan renewal date
1. Check who's the account administrator
For business accounts, only administrators can make billing changes. If you're not the admin, you'll need to request cancellation from them.
2. Download important files first
3. Note your plan renewal date
Alternative ways to cancel Box
If you can't cancel through your Box account, you may need to contact support directly or go through your organization's administrator.
Alternative ways to cancel Box
If you can't cancel through your Box account, you may need to contact support directly or go through your organization's administrator.
Alternative ways to cancel Box
If you can't cancel through your Box account, you may need to contact support directly or go through your organization's administrator.
Live Chat Cancel
Box offers live chat support for paid accounts. This can be helpful if you can't find cancellation options in your account.
Go to Box support page
Click Contact Support
Select Chat option
Request cancellation assistance
Live Chat Cancel
Box offers live chat support for paid accounts. This can be helpful if you can't find cancellation options in your account.
Go to Box support page
Click Contact Support
Select Chat option
Request cancellation assistance
Phone Cancel
Business and Enterprise customers often need to call Box support to process cancellations, especially for annual contracts.
1-877-729-4269
Phone Cancel
Business and Enterprise customers often need to call Box support to process cancellations, especially for annual contracts.
1-877-729-4269
Live Chat Cancel
Box offers live chat support for paid accounts. This can be helpful if you can't find cancellation options in your account.
Go to Box support page
Click Contact Support
Select Chat option
Request cancellation assistance
Phone Cancel
Business and Enterprise customers often need to call Box support to process cancellations, especially for annual contracts.
1-877-729-4269
Other options to consider
If Box is too expensive or has too many features, you might be able to downgrade to a cheaper plan instead.
Other options to consider
If Box is too expensive or has too many features, you might be able to downgrade to a cheaper plan instead.
Other options to consider
If Box is too expensive or has too many features, you might be able to downgrade to a cheaper plan instead.
Downgrade your Box plan
Box offers several pricing tiers, including a free plan with 10GB storage. You might find a cheaper option that still meets your needs.
Free: 10GB storage, basic features
Personal Pro: 100GB storage, $10/month
Business Starter: 100GB per user, $5/user/month
Switch Your Billing Cycle
Box offers both monthly and annual billing for most plans. Annual billing typically provides 15-20% savings compared to monthly.
Save up to 20% with annual billing
Share Your Plan
Box Business plans support multiple users. If you're paying for individual accounts, consolidating to a shared business plan might be more cost-effective.
Negotiate A Discount On Your Bill
Business customers sometimes receive retention offers when attempting to cancel. Box may offer discounts or additional features to keep your account.
Many SAAS and subscription providers are also known to offer cancel discounts. These aren't always predictable.
Downgrade your Box plan
Box offers several pricing tiers, including a free plan with 10GB storage. You might find a cheaper option that still meets your needs.
Free: 10GB storage, basic features
Personal Pro: 100GB storage, $10/month
Business Starter: 100GB per user, $5/user/month
Switch Your Billing Cycle
Box offers both monthly and annual billing for most plans. Annual billing typically provides 15-20% savings compared to monthly.
Save up to 20% with annual billing
Share Your Plan
Box Business plans support multiple users. If you're paying for individual accounts, consolidating to a shared business plan might be more cost-effective.
Negotiate A Discount On Your Bill
Business customers sometimes receive retention offers when attempting to cancel. Box may offer discounts or additional features to keep your account.
Many SAAS and subscription providers are also known to offer cancel discounts. These aren't always predictable.
Downgrade your Box plan
Box offers several pricing tiers, including a free plan with 10GB storage. You might find a cheaper option that still meets your needs.
Free: 10GB storage, basic features
Personal Pro: 100GB storage, $10/month
Business Starter: 100GB per user, $5/user/month
Switch Your Billing Cycle
Box offers both monthly and annual billing for most plans. Annual billing typically provides 15-20% savings compared to monthly.
Save up to 20% with annual billing
Share Your Plan
Box Business plans support multiple users. If you're paying for individual accounts, consolidating to a shared business plan might be more cost-effective.
Negotiate A Discount On Your Bill
Business customers sometimes receive retention offers when attempting to cancel. Box may offer discounts or additional features to keep your account.
Many SAAS and subscription providers are also known to offer cancel discounts. These aren't always predictable.
Ready for a full subscription cleanup?
Our guide covers how to find, evaluate, and cancel your unused subscriptions.
Ready for a full subscription cleanup?
Our guide covers how to find, evaluate, and cancel your unused subscriptions.
Ready for a full subscription cleanup?
Our guide covers how to find, evaluate, and cancel your unused subscriptions.
Common Box Cancellation Questions
Quick answers to frequently asked Box questions.
Common Box Cancellation Questions
Quick answers to frequently asked Box questions.
Common Box Cancellation Questions
Quick answers to frequently asked Box questions.
Will I get a refund if I cancel Box?
Will I get a refund if I cancel Box?
Will I get a refund if I cancel Box?
Can I cancel Box online?
Can I cancel Box online?
Can I cancel Box online?
What happens to my files after I cancel Box?
What happens to my files after I cancel Box?
What happens to my files after I cancel Box?
Why can't I find the cancel button in my Box account?
Why can't I find the cancel button in my Box account?
Why can't I find the cancel button in my Box account?
Can I cancel Box without calling?
Can I cancel Box without calling?
Can I cancel Box without calling?
Does deleting the Box app cancel my subscription?
Does deleting the Box app cancel my subscription?
Does deleting the Box app cancel my subscription?
Can I downgrade Box instead of cancelling?
Can I downgrade Box instead of cancelling?
Can I downgrade Box instead of cancelling?
More Software Cancellation Guides
Step-by-step guides for other productivity services.
More Software Cancellation Guides
Step-by-step guides for other productivity services.
More Software Cancellation Guides
Step-by-step guides for other productivity services.
How to Cancel Dropbox
Complete guide to cancelling your Dropbox subscription and downgrading to free storage.
How to Cancel Google One
Step-by-step instructions for cancelling Google One cloud storage subscriptions.
Updated on
Jan 21, 2026
Updated on
Jan 21, 2026
Updated on
Jan 21, 2026
About Box
Box is a cloud content management platform that enables secure file sharing, collaboration, and storage for businesses and individuals. The service offers document editing, workflow automation, and integration with popular business applications.
Why people cancel Box
Switched to Google Drive or Dropbox
Storage needs decreased
Found more affordable alternatives
Company changed cloud providers
Only needed it temporarily
Why people cancel Box
Switched to Google Drive or Dropbox
Storage needs decreased
Found more affordable alternatives
Company changed cloud providers
Only needed it temporarily
Why people cancel Box
Switched to Google Drive or Dropbox
Storage needs decreased
Found more affordable alternatives
Company changed cloud providers
Only needed it temporarily
The average person wastes $273/month on forgotten subscriptions
That's over $3,000 a year. We're building something to fix that.
The average person wastes $273/month on forgotten subscriptions
That's over $3,000 a year. We're building something to fix that.
The average person wastes $273/month on forgotten subscriptions
That's over $3,000 a year. We're building something to fix that.
Use Orbit to track smarter, save more, and make your money work for you.
Use Orbit to track smarter, save more, and make your money work for you.
Use Orbit to track smarter, save more, and make your money work for you.