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How to Cancel Telstra Plus (2026 guide)

Q: Will I get a refund if I cancel Telstra Plus?

Telstra Plus membership is typically free with eligible plans, so there's no membership fee to refund. However, any unused points will expire and cannot be converted to cash.

Q: Can I cancel Telstra Plus online?

Yes, most customers can cancel through their My Telstra account online or via the app. If you don't see the option, contact customer service.

Q: What happens to my points after I cancel Telstra Plus?

All unused Telstra Plus points will expire immediately when you cancel. Make sure to redeem any points you want to use before cancelling.

Q: Does cancelling Telstra Plus affect my other Telstra services?

No, cancelling Plus only ends your rewards program membership. Your mobile plan, internet service, and other Telstra products continue as normal.

Q: Can I rejoin Telstra Plus after cancelling?

Yes, you can rejoin anytime if you have an eligible Telstra service. However, your previous points balance won't be restored when you rejoin.

Q: Why can't I find the cancel button in my account?

Some accounts have Plus membership automatically included with their plan. In these cases, you may need to call customer service to opt out of the program.

Q: How long does it take for Telstra Plus cancellation to take effect?

Cancellation is usually immediate. You'll stop earning points right away, and any existing points will expire. You should receive confirmation within 24 hours.

Cancelling Telstra Plus isn't always straightforward — it depends on your Telstra services and billing setup. This guide walks through every method.

Telecom

Lifestyle

Consumer

Quick Cancellation Overview

Cancel Online

Depends

Main Cancel methods

Website

Phone

In-Store

Time to Cancel

5-15 mins

Varies by method

Where to Cancel

My Telstra account

Or call customer service

Telstra Plus is tied to your broader Telstra services. If you have multiple Telstra products, cancelling Plus might affect your other plans or billing arrangements. Check your account first to understand the impact.

We found the cancel buttons so you don't have to

Direct links for hundreds of services. Just click and cancel.

Try the cancel tool

We found the cancel buttons so you don't have to

Direct links for hundreds of services. Just click and cancel.

Try the cancel tool

Step-by-step

Tips & Tricks

Alternatives

FAQ

Step-by-step

Tips & Tricks

Alternatives

FAQ

Step-by-step

Tips & Tricks

Alternatives

FAQ

Cancel Telstra Plus: Step-by-Step Instructions

Follow these steps to cancel your Telstra Plus membership through your My Telstra account. The process is straightforward for most users.

01

Log in to My Telstra

Go to the My Telstra website or open the My Telstra app on your phone. Sign in using your Telstra ID and password.

02

Navigate to account settings

Once logged in, look for Account or Profile Settings in the main menu. Click on it to access your account options.

03

Find Telstra Plus settings

Look for Telstra Plus or Rewards Program in your account settings. This may be under a Services or Memberships section.

04

Cancel your membership

Find the Cancel Membership or Opt Out button. You may need to confirm your choice and provide a reason for cancelling.

05

Confirm cancellation

Review the cancellation details, including what happens to your points. Click Confirm to complete the process. You should receive an email confirmation.

Or skip the steps entirely

Our tool takes you straight to the cancel page. No hunting required.

Try the cancel tool

Or skip the steps entirely

Our tool takes you straight to the cancel page. No hunting required.

Try the cancel tool

Or skip the steps entirely

Our tool takes you straight to the cancel page. No hunting required.

Try the cancel tool

Telstra Plus-specific things to know

A few things that might affect your Telstra Plus cancellation or what happens afterward.

Your points will expire

Once you cancel, any unused Telstra Plus points will expire and cannot be recovered. Use them before cancelling if you want to get value from them.

Other Telstra services aren't affected

You can rejoin later

Your points will expire

Once you cancel, any unused Telstra Plus points will expire and cannot be recovered. Use them before cancelling if you want to get value from them.

Other Telstra services aren't affected

You can rejoin later

Before you cancel, keep this in mind

These details can affect your cancellation timing or whether it goes through properly.

1. Check your points balance

Log in to see how many points you have. Consider redeeming them for rewards before cancelling since they'll expire once your membership ends.

2. Review linked benefits

3. Note ongoing redemptions

1. Check your points balance

Log in to see how many points you have. Consider redeeming them for rewards before cancelling since they'll expire once your membership ends.

2. Review linked benefits

3. Note ongoing redemptions

Alternative ways to cancel Telstra Plus

If you can't cancel through your My Telstra account, you may need to contact customer service. The right option depends on your account setup.

Live Chat Cancel

Telstra offers live chat support through their website for account changes including cancelling Plus membership.

Go to the Telstra website and look for the Chat or Contact Us option
Start a chat session and tell them you want to cancel Telstra Plus
Provide your account details when asked
Confirm the cancellation and ask for email confirmation

Live Chat Link

Phone Cancel

Call Telstra customer service if you can't access your online account or prefer to cancel over the phone.

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In-Person

Visit any Telstra store to cancel your Plus membership. Staff can help you understand what happens to your points and benefits.

Find your nearest Telstra store using the store locator on their website

Live Chat Cancel

Telstra offers live chat support through their website for account changes including cancelling Plus membership.

Go to the Telstra website and look for the Chat or Contact Us option
Start a chat session and tell them you want to cancel Telstra Plus
Provide your account details when asked
Confirm the cancellation and ask for email confirmation

Live Chat Link

In-Person

Visit any Telstra store to cancel your Plus membership. Staff can help you understand what happens to your points and benefits.

Find your nearest Telstra store using the store locator on their website

Phone Cancel

Call Telstra customer service if you can't access your online account or prefer to cancel over the phone.

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Other options

If you're not getting value from the program, these alternatives might work better than cancelling completely.

Bundle Your Subscription Plan

Telstra Plus is often included automatically with certain mobile and internet plans. If you're considering changing providers, check what rewards programs they offer.

Included with most Telstra postpaid mobile plans
Automatic with NBN and cable internet plans
Part of business plan packages

Bundle Your Subscription Plan

Telstra Plus is often included automatically with certain mobile and internet plans. If you're considering changing providers, check what rewards programs they offer.

Included with most Telstra postpaid mobile plans
Automatic with NBN and cable internet plans
Part of business plan packages

Want to cancel more than just Telstra Plus?

Our complete guide walks you through cutting unused subscriptions.

Read the guide

Want to cancel more than just Telstra Plus?

Our complete guide walks you through cutting unused subscriptions.

Read the guide

Frequently Asked Questions About Cancelling Telstra Plus

Common questions about cancelling Telstra Plus and what to expect.

Will I get a refund if I cancel Telstra Plus?

Can I cancel Telstra Plus online?

What happens to my points after I cancel Telstra Plus?

Does cancelling Telstra Plus affect my other Telstra services?

Can I rejoin Telstra Plus after cancelling?

Why can't I find the cancel button in my account?

How long does it take for Telstra Plus cancellation to take effect?

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Simon Chadwick

REviEWED by

Updated on

Jan 21, 2026

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About Telstra Plus

Telstra Plus is Australia's largest telco rewards program, offering points and benefits to Telstra customers. Members earn points on eligible purchases and can redeem them for rewards, entertainment subscriptions, and exclusive experiences.

Why people cancel Telstra Plus

Switching to another provider
Not earning enough points
Rewards aren't valuable enough
Simplifying their accounts
Privacy concerns with data tracking

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