Cancelling Sensor Tower depends on your subscription type and billing method. This guide covers cancellation through the Sensor Tower website, direct billing, and enterprise account management.
Sensor Tower offers both self-service and enterprise plans with different cancellation processes. Enterprise customers typically need to contact their account manager or billing team, while self-service users can cancel through their account dashboard.
Follow these steps to cancel your Sensor Tower subscription. Enterprise customers may need to contact their account manager instead.
Go to sensortower.com and sign in with your account credentials.
Click on your profile icon in the top right corner, then select Account Settings from the dropdown menu.
In your account settings, find and click on the Billing or Subscription section.
Look for a Cancel Subscription button or link. Click it and follow the prompts to confirm your cancellation.
You should receive a confirmation email. Your access will continue until the end of your current billing period.
These details can help you avoid common issues when cancelling your Sensor Tower subscription.
Check these points to avoid issues with your Sensor Tower cancellation.
Enterprise customers may have different cancellation requirements and notice periods than self-service subscribers.
Export any reports, analytics, or historical data you want to keep, as access will be removed when your subscription ends.
Your access continues until your current billing period expires, so you won't lose access immediately after cancelling.
If cost is the issue, you might be able to downgrade your plan instead of cancelling completely.
If you can't cancel through your account, these methods can help depending on your subscription type.
Contact Sensor Tower support via email if you can't find the cancel option in your account.
support@sensortower.com
Common questions about cancelling your Sensor Tower subscription.
Step-by-step guides for other analytics services.
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