How to Cancel PostHog (2026 guide)
The way you cancel PostHog depends on your plan type and billing setup. This guide covers cancellation through your PostHog dashboard, plan downgrades, and what happens to your data after cancelling.
Software
Productivity
Business
Quick Cancellation Overview
Cancel Online
Yes
Main Cancel methods
Website Dashboard
Email Support
Time to Cancel
2-5 mins
Instant for most plans
Where to Cancel
Project Settings
Billing & Usage section
PostHog uses usage-based billing that can result in surprise charges if you exceed your monthly limits. Most users can cancel directly from their project dashboard, but enterprise customers may need to contact support.
Cancel PostHog: Step-by-Step Instructions
These steps work for most PostHog cloud users. Enterprise customers may need to contact support for plan changes.
01
Log in to PostHog
Go to app.posthog.com and sign in to your PostHog account using your email and password.
02
Access project settings
Click on Project in the left sidebar, then select Settings from the dropdown menu.
03
Navigate to billing
In the settings menu, click on Billing & usage to view your current plan and usage details.
04
Cancel or downgrade
Click Manage billing or Change plan. You can either cancel completely or downgrade to the free tier to keep your data.
05
Confirm cancellation
Review the cancellation details and confirm. You'll receive an email confirmation and retain access until your current billing period ends.
PostHog-specific things to know
PostHog's usage-based pricing and data retention policies have some unique aspects that might affect your cancellation.
Before you cancel, keep this in mind
These points can help you avoid issues and make sure you don't lose important analytics data.
If you can't cancel directly
Some enterprise customers or users with special billing arrangements may need to use alternative cancellation methods.
Consider these alternatives
If usage costs are the main concern, these options might work better than cancelling outright.
PostHog Cancellation FAQ
Quick answers to common questions about cancelling PostHog.
Will I get a refund if I cancel PostHog?
What happens to my data after I cancel PostHog?
Can I cancel PostHog and switch to self-hosted?
Will I still be charged for usage after cancelling?
Can I reactivate my PostHog account after cancelling?
How do I export my PostHog data before cancelling?
Does cancelling PostHog affect my feature flags immediately?
More Software Cancellation Guides
Step-by-step guides for other business software services.
How to Cancel Mixpanel
Step-by-step guide to cancelling your Mixpanel analytics subscription and exporting your data.
How to Cancel Amplitude
Complete guide to cancelling Amplitude and understanding their data retention policies.
About PostHog
PostHog is an open-source product analytics platform that helps developers track user behavior, run feature flags, and conduct A/B tests. The platform offers self-hosted and cloud options with usage-based pricing for events, session recordings, and feature flags.
Why people cancel PostHog
Usage costs higher than expected
Found a simpler analytics solution
Project ended or pivoted
Moving to self-hosted version
Switching to competitor like Mixpanel
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