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How to Cancel Mailgun (2026 guide)

Q: Will I get a refund if I cancel Mailgun?

Mailgun typically doesn't offer refunds for unused portions of monthly plans. However, they may consider refunds for annual plans on a case-by-case basis.

Q: Can I cancel Mailgun online?

Yes, most Mailgun accounts can be cancelled through the billing section of your account dashboard. Enterprise customers may need to contact support.

Q: What happens to my emails after I cancel Mailgun?

Your API access stops immediately upon cancellation. Email logs are retained for 30 days, but you won't be able to send new emails through the service.

Q: Why can't I find the cancel button in my Mailgun account?

Some enterprise or custom contract accounts require contacting support directly to cancel. Try reaching out via email or live chat if you don't see cancellation options.

Q: Can I cancel Mailgun without calling?

Yes, Mailgun can be cancelled online through your account dashboard or by contacting support via email or live chat. No phone call is required.

Q: Does cancelling Mailgun affect my domain's email?

Only if you're using Mailgun for your domain's email routing. Regular domain email through other providers won't be affected, but you should remove Mailgun DNS records.

Q: How do I check if my Mailgun subscription is fully cancelled?

Check your billing section for confirmation and monitor your payment method for any future charges. You should also receive a cancellation confirmation email.

Cancelling Mailgun is straightforward through your account dashboard, but the process varies depending on your billing plan and usage needs. This guide covers account closure, plan changes, and what happens to your email data.

Software

Productivity

Business

Cancellation Summary

Cancel Online

Yes

Main Cancel methods

Account Dashboard

Email Support

Live Chat

Time to Cancel

5-10 mins

Plus support response time

Where to Cancel

Billing Settings

Or contact support directly

Most Mailgun users can cancel directly through their account dashboard. Enterprise customers or those with custom contracts may need to contact support to properly terminate service and avoid continued billing.

Managing more than one subscription?

If you're cancelling more than just Mailgun, our cancel tool can help you cancel your subscriptions easily in one place.

Try the subscription cancellation tool

Managing more than one subscription?

If you're cancelling more than just Mailgun, our cancel tool can help you cancel your subscriptions easily in one place.

Try the subscription cancellation tool

Step-by-step

Tips & Tricks

Alternatives

FAQ

Step-by-step

Tips & Tricks

Alternatives

FAQ

Step-by-step

Tips & Tricks

Alternatives

FAQ

Cancel Your Mailgun Subscription

These steps work for most Mailgun accounts. Enterprise customers may need to contact support directly for contract changes.

01

Log in to your account

Go to mailgun.com and sign in with your Mailgun credentials. Access your account dashboard.

02

Navigate to billing settings

Click on your account name in the top right corner, then select Billing from the dropdown menu.

03

Review your current plan

Check your current subscription details and any outstanding balances. Note your next billing date before proceeding.

04

Cancel or downgrade plan

Look for Cancel Plan or Change Plan options. You may need to contact support for certain account types.

05

Confirm cancellation

Follow the prompts to confirm your cancellation. You should receive an email confirmation within 24 hours.

Want the faster way?

Our tool has direct cancel links for hundreds of services.

Start cancelling

Want the faster way?

Our tool has direct cancel links for hundreds of services.

Start cancelling

Want the faster way?

Our tool has direct cancel links for hundreds of services.

Start cancelling

Mailgun-specific things to know

These details can help you avoid common issues when cancelling your Mailgun service.

API keys remain active briefly

Your API keys may continue working for a short period after cancellation. Update your applications before the service ends.

Email logs are retained

Custom domains need updating

API keys remain active briefly

Your API keys may continue working for a short period after cancellation. Update your applications before the service ends.

Email logs are retained

Custom domains need updating

Before you cancel, keep this in mind

These points can save you headaches and ensure a smooth transition away from Mailgun.

1. Export your data first

Download email logs, analytics data, and any custom templates before cancelling. This data becomes inaccessible after account closure.

2. Update your applications

3. Check for annual commitments

1. Export your data first

Download email logs, analytics data, and any custom templates before cancelling. This data becomes inaccessible after account closure.

2. Update your applications

3. Check for annual commitments

Other cancellation methods

If you can't cancel through your account dashboard, these support options can help process your cancellation request.

Live Chat Cancel

Mailgun offers live chat support during business hours for account and billing questions.

Go to the Mailgun website and log in
Look for the chat widget in the bottom right corner
Request cancellation assistance from support

Live Chat Link

Email Support For Cancellation

Email support can help process cancellations for accounts that don't show cancel options in the dashboard.

support@mailgun.com

Cancel Email Generator

Live Chat Cancel

Mailgun offers live chat support during business hours for account and billing questions.

Go to the Mailgun website and log in
Look for the chat widget in the bottom right corner
Request cancellation assistance from support

Live Chat Link

Email Support For Cancellation

Email support can help process cancellations for accounts that don't show cancel options in the dashboard.

support@mailgun.com

Cancel Email Generator

Consider these alternatives

If you're cancelling due to cost or usage changes, these options might work better than cancelling completely.

Downgrade your Mailgun plan

Mailgun offers several pricing tiers based on email volume. You might be able to reduce costs with a lower-tier plan.

Foundation: $35/month for up to 50,000 emails
Growth: $80/month for up to 100,000 emails
Scale: $90/month for up to 100,000 emails plus advanced features

Plan Select Page

Negotiate A Discount On Your Bill

Enterprise customers may be able to negotiate custom pricing or contract terms by contacting Mailgun's sales team directly.

Many SAAS and subscription providers are also known to offer cancel discounts. These aren't always predictable.

Downgrade your Mailgun plan

Mailgun offers several pricing tiers based on email volume. You might be able to reduce costs with a lower-tier plan.

Foundation: $35/month for up to 50,000 emails
Growth: $80/month for up to 100,000 emails
Scale: $90/month for up to 100,000 emails plus advanced features

Plan Select Page

Negotiate A Discount On Your Bill

Enterprise customers may be able to negotiate custom pricing or contract terms by contacting Mailgun's sales team directly.

Many SAAS and subscription providers are also known to offer cancel discounts. These aren't always predictable.

Ready for a full subscription cleanup?

Our guide covers how to find, evaluate, and cancel your unused subscriptions.

Read the guide

Ready for a full subscription cleanup?

Our guide covers how to find, evaluate, and cancel your unused subscriptions.

Read the guide

Mailgun Cancellation FAQ

Quick answers to common questions about cancelling your Mailgun subscription.

Will I get a refund if I cancel Mailgun?

Can I cancel Mailgun online?

What happens to my emails after I cancel Mailgun?

Why can't I find the cancel button in my Mailgun account?

Can I cancel Mailgun without calling?

Does cancelling Mailgun affect my domain's email?

How do I check if my Mailgun subscription is fully cancelled?

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Simon Chadwick

REviEWED by

Updated on

Jan 21, 2026

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About Mailgun

Mailgun is an email service platform designed for developers and businesses to send, receive, and track emails programmatically. The service provides APIs for transactional emails, email validation, and deliverability optimization across web applications and marketing campaigns.

Why people cancel Mailgun

Found a cheaper email service provider
Not sending enough emails to justify cost
Switched to a different email platform
Project or business needs changed
Pricing increased beyond budget

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