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How to Cancel Keeps (2026 guide)

Q: Will I get a refund if I cancel Keeps?

Keeps typically doesn't offer refunds for unused portions of your subscription, but you'll retain access through your current billing period. Contact support for specific situations.

Q: Can I cancel Keeps online?

Yes, most Keeps users can cancel directly through their account settings on the website. Some custom treatment plans may require contacting support.

Q: What happens to my prescription after I cancel Keeps?

Your prescription access ends with your subscription. If you want to continue treatment elsewhere, you'll need a new consultation with another provider.

Q: Why can't I find the cancel button in my account?

If you don't see a cancel option, you may have a custom treatment plan or your account may have billing issues. Contact Keeps support for assistance.

Q: Does deleting the Keeps app cancel my subscription?

No, deleting the app doesn't cancel your subscription. You need to cancel through your account settings on the website or contact support directly.

Q: Can I pause my Keeps subscription instead of cancelling?

Keeps doesn't typically offer pause options. You'll need to cancel and resubscribe later if you want to resume treatment.

Q: How do I check if my Keeps subscription is fully cancelled?

Check your email for a cancellation confirmation from Keeps. You can also log into your account to verify your subscription status has changed.

Cancelling Keeps depends on how you signed up and your current subscription plan. This guide covers cancellation through the Keeps website, mobile app, and third-party billing methods.

Health

Lifestyle

Consumer

Quick Cancellation Overview

Cancel Online

Yes

Main Cancel methods

Website

Mobile App

Phone

Time to Cancel

2-3 mins

Instant online

Where to Cancel

Account Settings

Subscription tab

Keeps subscriptions auto-renew monthly or quarterly depending on your plan. Most users can cancel directly through their account, but some may need to contact support if they have custom treatment plans or were billed through a third party.

Managing more than one subscription?

If you're cancelling more than just Keeps, our cancel tool can help you cancel your subscriptions easily in one place.

Try the subscription cancellation tool

Managing more than one subscription?

If you're cancelling more than just Keeps, our cancel tool can help you cancel your subscriptions easily in one place.

Try the subscription cancellation tool

Step-by-step

Tips & Tricks

Alternatives

FAQ

Step-by-step

Tips & Tricks

Alternatives

FAQ

Step-by-step

Tips & Tricks

Alternatives

FAQ

Cancel Your Keeps Subscription

Here's how to cancel Keeps directly through your account. The process takes just a few minutes and works for most subscription types.

01

Log in to your Keeps account

Visit the Keeps website and sign in using your email and password. Make sure you're logged into the account that has the active subscription.

02

Navigate to Account Settings

Click on your profile icon in the top right corner, then select Account Settings from the dropdown menu.

03

Find the Subscription section

Scroll down to the Subscription or Billing section in your account settings. This is where you'll find your current plan details.

04

Click Cancel Subscription

Look for a Cancel Subscription or Manage Subscription button. Click it and follow the prompts to confirm your cancellation.

05

Verify cancellation confirmation

You should receive an email confirmation of your cancellation. Your access continues until the end of your current billing period.

Or skip the steps entirely

Our tool takes you straight to the cancel page. No hunting required.

Try the cancel tool

Or skip the steps entirely

Our tool takes you straight to the cancel page. No hunting required.

Try the cancel tool

Or skip the steps entirely

Our tool takes you straight to the cancel page. No hunting required.

Try the cancel tool

Keeps-specific things to know

These tips can help you avoid common issues when cancelling Keeps and ensure a smooth process.

Prescription refills may continue briefly

Even after cancelling, you might receive one final shipment if it was already processed. This is normal and you won't be charged extra.

Cancel before your next billing date

Custom plans may require support contact

Prescription refills may continue briefly

Even after cancelling, you might receive one final shipment if it was already processed. This is normal and you won't be charged extra.

Cancel before your next billing date

Custom plans may require support contact

Before you cancel, keep this in mind

These details can affect your cancellation timing and ensure you don't lose access unexpectedly.

1. Your treatment plan will end immediately

Unlike some services, Keeps doesn't typically offer pause options. Cancelling means your treatment plan ends at the current billing period.

2. Check if you have remaining consultation credits

3. Consider your current hair loss progress

1. Your treatment plan will end immediately

Unlike some services, Keeps doesn't typically offer pause options. Cancelling means your treatment plan ends at the current billing period.

2. Check if you have remaining consultation credits

3. Consider your current hair loss progress

Other cancellation methods

If you can't cancel through your Keeps account, you may need to try one of these alternatives depending on how you're being billed.

Live Chat Cancel

If you can't find the cancel option in your account, Keeps support can help you cancel via live chat.

Visit the Keeps website and look for the chat icon
Click Start Chat and wait for a support agent
Tell them you want to cancel your subscription
Provide your account information for verification

Live Chat Link

Phone Cancel

Call Keeps customer service if you prefer to cancel over the phone or need help with your account.

1-833-745-3377

Email Support For Cancellation

You can also cancel by emailing Keeps customer support directly.

support@keeps.com

Cancel Email Generator

Live Chat Cancel

If you can't find the cancel option in your account, Keeps support can help you cancel via live chat.

Visit the Keeps website and look for the chat icon
Click Start Chat and wait for a support agent
Tell them you want to cancel your subscription
Provide your account information for verification

Live Chat Link

Email Support For Cancellation

You can also cancel by emailing Keeps customer support directly.

support@keeps.com

Cancel Email Generator

Phone Cancel

Call Keeps customer service if you prefer to cancel over the phone or need help with your account.

1-833-745-3377

Alternatives to cancelling your subscription

If cost is your main concern, these options might work better than cancelling completely.

Downgrade your Keeps plan

Keeps offers different treatment tiers and medication strengths. You might be able to switch to a less expensive option while maintaining some treatment.

Basic plan with generic finasteride only
Combination plans with multiple medications
Premium plans with additional supplements

Switch Your Billing Cycle

Switch from monthly to quarterly billing to reduce per-month costs

Save up to 15% with quarterly billing

Negotiate A Discount On Your Bill

Some users report success contacting Keeps support for retention offers or discounts, especially if citing financial concerns or comparing competitor pricing.

Many SAAS and subscription providers are also known to offer cancel discounts. These aren't always predictable.

Downgrade your Keeps plan

Keeps offers different treatment tiers and medication strengths. You might be able to switch to a less expensive option while maintaining some treatment.

Basic plan with generic finasteride only
Combination plans with multiple medications
Premium plans with additional supplements

Switch Your Billing Cycle

Switch from monthly to quarterly billing to reduce per-month costs

Save up to 15% with quarterly billing

Negotiate A Discount On Your Bill

Some users report success contacting Keeps support for retention offers or discounts, especially if citing financial concerns or comparing competitor pricing.

Many SAAS and subscription providers are also known to offer cancel discounts. These aren't always predictable.

Want to cancel more than just Keeps?

Our complete guide walks you through cutting unused subscriptions.

Read the guide

Want to cancel more than just Keeps?

Our complete guide walks you through cutting unused subscriptions.

Read the guide

Frequently Asked Questions About Cancelling Keeps

Common questions about cancelling Keeps and what to expect.

Will I get a refund if I cancel Keeps?

Can I cancel Keeps online?

What happens to my prescription after I cancel Keeps?

Why can't I find the cancel button in my account?

Does deleting the Keeps app cancel my subscription?

Can I pause my Keeps subscription instead of cancelling?

How do I check if my Keeps subscription is fully cancelled?

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Simon Chadwick

REviEWED by

Updated on

Jan 21, 2026

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About Keeps

Keeps is a telehealth platform specializing in men's hair loss treatment and wellness products. The service connects users with licensed physicians for personalized treatment plans including prescription medications and supplements delivered monthly.

Why people cancel Keeps

Not seeing desired hair growth results
Monthly costs adding up over time
Found alternative treatments or providers
Experiencing unwanted side effects
No longer need ongoing treatment

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