How to Cancel Hotjar (2026 guide)
There are a few different ways to cancel Hotjar, and the right one depends on how you signed up. This guide covers cancellation through the Hotjar website, account settings, and billing management options.
Software
Analytics
Business
Quick Cancellation Overview
Cancel Online
Yes
Main Cancel methods
Website
Account Settings
Time to Cancel
2-5 mins
Instant cancellation
Where to Cancel
Account Settings
Billing & Plans section
Hotjar subscriptions are billed directly and can be cancelled from your account dashboard. Annual plans may have specific terms, so check your billing cycle before cancelling to avoid unexpected charges.
Cancel Hotjar: Step-by-Step Instructions
Follow these steps to cancel your Hotjar subscription. The process works for most users billing directly through Hotjar.
01
Log in to your Hotjar account
Go to the Hotjar website and sign in with your account credentials. Make sure you're logged in as the account owner or administrator.
02
Navigate to Account Settings
Click on your profile icon in the top-right corner, then select Account Settings from the dropdown menu.
03
Go to Billing & Plans
In the left sidebar, click on Billing & Plans to view your current subscription details and payment information.
04
Cancel your subscription
Look for the Cancel Plan or Downgrade button. Click it and follow the prompts to confirm your cancellation.
05
Confirm cancellation
Review the cancellation details and confirm your decision. You should receive an email confirmation that your Hotjar subscription has been cancelled.
Hotjar-specific things to know
Hotjar subscriptions can work differently depending on your plan type. These tips cover important details.
Before you cancel, keep this in mind
These details can affect your cancellation timing and data access.
Alternative ways to cancel Hotjar
If you can't cancel through your Hotjar account, you may need to contact support directly. The right option depends on your specific situation.
Alternatives to cancelling your subscription
If cost or features are your main concern, you might be able to adjust your plan instead of cancelling completely.
Frequently Asked Questions About Cancelling Hotjar
Common questions about cancelling Hotjar and what to expect.
Will I get a refund if I cancel Hotjar?
Can I cancel Hotjar online?
What happens to my data after I cancel Hotjar?
Can I reactivate my Hotjar account after cancelling?
Does cancelling Hotjar affect my website?
Can I cancel Hotjar from my phone?
Why can't I find the cancel button in my Hotjar account?
Cancel Similar Software Subscriptions
Step-by-step guides for other analytics and business tools.
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Complete guide to cancelling your Google Analytics subscription and managing your data.
How to Cancel Mixpanel
Step-by-step instructions for cancelling your Mixpanel analytics subscription.
About Hotjar
Hotjar is a behavior analytics tool that helps websites understand user behavior through heatmaps, session recordings, and feedback polls. The platform provides insights into how visitors interact with web pages to optimize user experience and conversion rates.
Why people cancel Hotjar
Project completed or website launched
Found a more affordable alternative
Not using the data insights enough
Team restructuring or budget cuts
Privacy compliance concerns
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