Cancelling Chewy Autoship is straightforward since most users are billed directly through Chewy. This guide covers cancellation through the Chewy website and mobile app, plus what happens to your saved payment methods and delivery preferences.
Chewy Autoship is managed directly through your Chewy account since it's tied to specific products rather than a separate subscription service. You can cancel individual Autoship items or pause deliveries without affecting your account status.
These steps work for cancelling any Autoship item from your Chewy account. You can cancel specific products or pause deliveries temporarily.
Go to Chewy.com and log in using your email and password. Click on your name in the top right corner if you're already signed in.
From your account menu, select Manage Autoship or go to My Account and click on the Autoship tab.
Locate the specific Autoship item you want to cancel from your list of recurring deliveries. Each product has its own Autoship settings.
Click Cancel next to the product you want to remove. Chewy may ask for feedback about why you're cancelling the Autoship.
Review the cancellation details and confirm. You'll see the product removed from your Autoship list immediately, and any pending deliveries will be cancelled.
Chewy's Autoship system has some unique features that might affect how you manage or cancel your recurring deliveries.
These details can help you decide whether to cancel completely or just modify your Autoship settings.
Look at your next delivery date before cancelling. If it's within 24 hours, you may need to contact customer service to stop the shipment.
If you're temporarily overstocked, you can pause Autoship for up to 12 weeks rather than cancelling completely and losing your delivery history.
Once cancelled, you'll pay regular prices for future orders. Autoship discounts typically range from 5-10% depending on the product category.
If you're getting too much product or want more flexibility, these options might work better than cancelling completely.
If you can't access your online account or prefer other methods, you can cancel Autoship through these alternatives.
Call Chewy customer service to cancel Autoship if you prefer phone support or can't access your online account.
1-800-672-4399
Chewy's customer service can cancel Autoship subscriptions through their live chat feature if you can't access your account.
Common questions about cancelling Chewy Autoship and managing your recurring pet supply deliveries.
