How to Cancel Amazon Prime Membership (Step-by-Step in 2025)

If you’re looking for how to cancel Amazon Prime, this guide walks you through a simple step-by-step process that works for every type of Amazon subscriber.

Plenty of customers decide to cancel their Amazon Prime membership either because they aren’t using the benefits enough or just want to cut back on subscriptions. While Prime does offer perks like fast shipping, Prime Video, Prime Music, and other digital benefits, it’s not always worth the monthly fee.

This updated 2025 guide makes it easy to cancel your Prime membership on desktop or mobile, and also explains how to get a refund if you qualify.

What’s Included With an Amazon Prime Membership

An Amazon Prime membership gives you fast shipping, streaming perks, exclusive deals, and access to tools like Prime Reading and Prime Photos.

You also get some added privacy and security features, shopping discounts, and access to members-only sales events.

Prime Video and Member-Only Deals

Prime Video is one of the most popular Prime benefits. You get access to a wide range of shows, movies, and exclusive content.

Prime members also get special discounts during major shopping events that aren’t available to regular customers.

Shipping Perks and Privacy Tools

Your Prime membership includes free two-day shipping, same-day delivery in select locations, and easy returns.

Amazon also adds privacy controls to Prime accounts so you can manage your personal data settings more easily.

Why Customers Cancel Amazon Prime

A lot of customers start to question their Prime subscription when they realise they’re not actually using the benefits. Some sign up for free shipping but only place a few orders each year. Others stop watching Prime Video or move to other streaming platforms.

For many, it just comes down to cutting back on subscriptions they no longer use.

Common Reasons for Cancelling

• Not ordering often enough to justify the cost

• Switched to other streaming services

• Wanting fewer digital subscriptions

• Privacy concerns or changing preferences

Step-by-Step: Cancel Amazon Prime on Desktop

Here’s how to cancel your Prime membership using a desktop browser:

1. Sign in to your Amazon account

2. Open the “Account & Lists” menu

3. Click on Your Account

4. Select Prime to view membership details

5. Choose Manage Your Membership

6. Click End Membership or Cancel Membership

7. Confirm the cancellation on the next screen

This process works for any customer looking for a simple way to cancel Prime from a browser.

How to Cancel Amazon Prime in the Mobile App

You can also cancel using the Amazon app, which is often more convenient.

1. Open the Amazon app

2. Tap Your Account

3. Select Prime Membership

4. Scroll down to find End Membership

5. Confirm the cancellation

This is ideal if you’re on the go and want to cancel without using a desktop.

Manage Your Subscription Before Cancelling

Before you fully cancel your Amazon Prime membership, it might be worth checking your usage.

Some users prefer to turn off auto-renew, update their payment method, or review their Prime benefits before ending the subscription.

You can also adjust your digital subscriptions or update Prime Video preferences instead of cancelling entirely.

Amazon Prime Refund Policy

Amazon does offer refunds for unused Prime memberships. If you haven’t used your benefits—like Prime Video, free shipping, or exclusive deals—you may be eligible for a full refund.

Who Qualifies for a Refund

You can get a full refund if you’re a paid member who hasn’t used any Prime benefits during your current billing period.

How to Request a Refund

Most refunds are automatic after cancellation. If you don’t receive one, contact Amazon customer service to request it manually. They’ll review your account and confirm if you’re eligible.

Understanding Prime Billing and Subscriptions

Amazon offers both monthly and yearly Prime membership plans. Your billing cycle continues until you cancel.

Remember that any digital subscriptions linked to Prime (like Kindle Unlimited or Prime Channels) may need to be cancelled separately.

Getting Help From Amazon Support

If you’re having trouble cancelling your Prime membership, Amazon’s support team can help through:

• Live chat

• Phone support

• Email

Direct link for help: Amazon Help

FAQs: Cancelling Amazon Prime

1. How do I cancel Amazon Prime quickly?

Use your account settings and select End Membership under Prime.

2. Can I get a refund after I cancel Amazon Prime?

Yes, if you haven’t used your benefits during the current membership period.

3. Can I cancel my Prime subscription from the mobile app?

Yes, you can cancel using the steps in your Amazon app.

4. What happens to Prime Video after cancellation?

You’ll still have access until the end of your billing period.

5. Can I restart my Prime membership later?

Yes, you can rejoin anytime.

6. Does cancelling Prime affect my order history?

No, your past orders stay on your account.

7. Can I cancel Amazon Prime via email?

Not directly, but support may assist after verifying your account.

Final Thoughts

Now you know how to cancel Amazon Prime on both desktop and mobile, what benefits are included, how refunds work, and how to get help if needed.

Whether you’re looking to cut back on subscriptions, save money, or just simplify things—you’re in the right place. This guide makes sure the cancellation process is clear, quick, and stress-free.