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23andMe

How to Cancel 23andMe (2026 guide)

Q: Will I get a refund if I cancel 23andMe+?

23andMe typically doesn't offer refunds for subscription services. You'll retain access until your current billing period ends, so you get the full value of what you paid for.

Q: Can I cancel 23andMe+ online?

Yes, you can cancel your 23andMe+ subscription through your account settings on the website. If you subscribed through an app store, you'll need to cancel there instead.

Q: What happens to my genetic data after I cancel?

Your genetic data and original reports remain accessible in your account even after cancelling 23andMe+. Only new health reports and updates stop with cancellation.

Q: Why can't I find the cancel button in my account?

If you only purchased a DNA kit, there's no subscription to cancel. If you have 23andMe+ but can't find cancellation options, you may have subscribed through an app store.

Q: Does deleting the 23andMe app cancel my subscription?

No, deleting the mobile app doesn't cancel your 23andMe+ subscription. You need to cancel through your account settings or the app store where you subscribed.

Q: Can I reactivate 23andMe+ after cancelling?

Yes, you can resubscribe to 23andMe+ at any time. Your genetic data remains in your account, so you'll immediately regain access to health reports and updates.

Q: How do I permanently delete my 23andMe account and data?

Cancelling your subscription doesn't delete your data. To permanently remove your genetic information, you need to request account deletion through customer service, which is irreversible.

Cancelling 23andMe depends on whether you have a one-time kit purchase or the 23andMe+ subscription service. This guide covers cancellation through the 23andMe website, app stores, and managing your genetic data after cancellation.

Health

Lifestyle

Consumer

Quick Cancellation Overview

Cancel Online

Yes

Main Cancel methods

Website

Mobile App

App Store

Time to Cancel

2-3 mins

Instant for subscription services

Where to Cancel

Account Settings

Subscription section

Most 23andMe users purchase one-time DNA kits, but 23andMe+ is a recurring subscription for ongoing health reports. Only the subscription service needs cancellation — one-time purchases don't auto-renew.

We found the cancel buttons so you don't have to

Direct links for hundreds of services. Just click and cancel.

Try the cancel tool

We found the cancel buttons so you don't have to

Direct links for hundreds of services. Just click and cancel.

Try the cancel tool

We found the cancel buttons so you don't have to

Direct links for hundreds of services. Just click and cancel.

Try the cancel tool

Step-by-step

Tips & Tricks

Alternatives

FAQ

Step-by-step

Tips & Tricks

Alternatives

FAQ

Step-by-step

Tips & Tricks

Alternatives

FAQ

Step-by-step

Tips & Tricks

Alternatives

FAQ

Cancel 23andMe+: Step-by-Step Instructions

Here's how to cancel your 23andMe+ subscription directly. One-time kit purchases don't require cancellation as they don't auto-renew.

Cancel 23andMe+: Step-by-Step Instructions

Here's how to cancel your 23andMe+ subscription directly. One-time kit purchases don't require cancellation as they don't auto-renew.

Cancel 23andMe+: Step-by-Step Instructions

Here's how to cancel your 23andMe+ subscription directly. One-time kit purchases don't require cancellation as they don't auto-renew.

01

Log in to your account

Go to 23andme.com and sign in with your email and password. Click on your profile icon in the top right corner.

02

Access account settings

From the dropdown menu, select Settings. This will take you to your account management page.

03

Navigate to subscription settings

Look for the Subscription or 23andMe+ section in your account settings. Click on Manage Subscription.

04

Cancel your subscription

Click Cancel Subscription. You may be asked to provide feedback about why you're cancelling. Complete any required fields.

05

Confirm cancellation

Review the cancellation details and confirm. You should receive a confirmation email. Your subscription will remain active until the current billing period ends.

Or skip the steps entirely

Our tool takes you straight to the cancel page. No hunting required.

Try the cancel tool

Or skip the steps entirely

Our tool takes you straight to the cancel page. No hunting required.

Try the cancel tool

Or skip the steps entirely

Our tool takes you straight to the cancel page. No hunting required.

Try the cancel tool

23andMe-specific things to know

23andMe has different products and data policies that might affect your cancellation decision.

23andMe-specific things to know

23andMe has different products and data policies that might affect your cancellation decision.

23andMe-specific things to know

23andMe has different products and data policies that might affect your cancellation decision.

Your genetic data stays accessible

Even after cancelling 23andMe+, you keep access to your original ancestry and trait reports. Only ongoing health updates require the subscription.

One-time kits don't auto-renew

Data deletion is separate

Your genetic data stays accessible

Even after cancelling 23andMe+, you keep access to your original ancestry and trait reports. Only ongoing health updates require the subscription.

One-time kits don't auto-renew

Data deletion is separate

Your genetic data stays accessible

Even after cancelling 23andMe+, you keep access to your original ancestry and trait reports. Only ongoing health updates require the subscription.

One-time kits don't auto-renew

Data deletion is separate

Before cancelling 23andMe+

A few things that might affect your cancellation timing or data access.

Before cancelling 23andMe+

A few things that might affect your cancellation timing or data access.

Before cancelling 23andMe+

A few things that might affect your cancellation timing or data access.

1. Check what you'll lose access to

23andMe+ provides ongoing health reports and updates. After cancelling, you'll keep existing reports but won't receive new health insights or trait updates.

2. Consider your billing cycle

3. Download reports you want to keep

1. Check what you'll lose access to

23andMe+ provides ongoing health reports and updates. After cancelling, you'll keep existing reports but won't receive new health insights or trait updates.

2. Consider your billing cycle

3. Download reports you want to keep

1. Check what you'll lose access to

23andMe+ provides ongoing health reports and updates. After cancelling, you'll keep existing reports but won't receive new health insights or trait updates.

2. Consider your billing cycle

3. Download reports you want to keep

Alternative ways to cancel 23andMe

If you subscribed through an app store, you'll need to cancel through that platform instead of your 23andMe account.

Alternative ways to cancel 23andMe

If you subscribed through an app store, you'll need to cancel through that platform instead of your 23andMe account.

Alternative ways to cancel 23andMe

If you subscribed through an app store, you'll need to cancel through that platform instead of your 23andMe account.

Google Play Store

If you subscribed to 23andMe+ through the Android app, cancel through Google Play Store subscriptions.

Use the Direct link Below or

Open Google Play Store > Profile icon > Payments & subscriptions > Subscriptions

Play Store Cancel Link

Google Play Store

If you subscribed to 23andMe+ through the Android app, cancel through Google Play Store subscriptions.

Use the Direct link Below or

Open Google Play Store > Profile icon > Payments & subscriptions > Subscriptions

Play Store Cancel Link

Live Chat Cancel

23andMe offers customer support chat if you need help cancelling or have questions about your subscription.

Go to 23andme.com and log into your account
Look for the Contact Us or Support link at the bottom of the page
Select chat support and explain you want to cancel your subscription

Live Chat Link

Live Chat Cancel

23andMe offers customer support chat if you need help cancelling or have questions about your subscription.

Go to 23andme.com and log into your account
Look for the Contact Us or Support link at the bottom of the page
Select chat support and explain you want to cancel your subscription

Live Chat Link

Apple App Store

iOS users who subscribed through the 23andMe app need to cancel through their Apple ID subscription settings.

"Settings > Click [Your Name] > Subscriptions"

Read In-depth Guide on Cancelling IPhone Subscriptions:

Iphone Cancel Guide

Apple App Store

iOS users who subscribed through the 23andMe app need to cancel through their Apple ID subscription settings.

"Settings > Click [Your Name] > Subscriptions"

Read In-depth Guide on Cancelling IPhone Subscriptions:

Iphone Cancel Guide

Google Play Store

If you subscribed to 23andMe+ through the Android app, cancel through Google Play Store subscriptions.

Use the Direct link Below or

Open Google Play Store > Profile icon > Payments & subscriptions > Subscriptions

Play Store Cancel Link

Apple App Store

iOS users who subscribed through the 23andMe app need to cancel through their Apple ID subscription settings.

"Settings > Click [Your Name] > Subscriptions"

Read In-depth Guide on Cancelling IPhone Subscriptions:

Iphone Cancel Guide

Live Chat Cancel

23andMe offers customer support chat if you need help cancelling or have questions about your subscription.

Go to 23andme.com and log into your account
Look for the Contact Us or Support link at the bottom of the page
Select chat support and explain you want to cancel your subscription

Live Chat Link

Other options to consider

If cost is the issue, you might be able to pause or adjust your subscription instead of cancelling completely.

Other options to consider

If cost is the issue, you might be able to pause or adjust your subscription instead of cancelling completely.

Other options to consider

If cost is the issue, you might be able to pause or adjust your subscription instead of cancelling completely.

Ready for a full subscription cleanup?

Our guide covers how to find, evaluate, and cancel your unused subscriptions.

Read the guide

Ready for a full subscription cleanup?

Our guide covers how to find, evaluate, and cancel your unused subscriptions.

Read the guide

Ready for a full subscription cleanup?

Our guide covers how to find, evaluate, and cancel your unused subscriptions.

Read the guide

23andMe Cancellation FAQ

Common questions about cancelling 23andMe+ and managing your genetic data.

23andMe Cancellation FAQ

Common questions about cancelling 23andMe+ and managing your genetic data.

23andMe Cancellation FAQ

Common questions about cancelling 23andMe+ and managing your genetic data.

Will I get a refund if I cancel 23andMe+?

Can I cancel 23andMe+ online?

What happens to my genetic data after I cancel?

Why can't I find the cancel button in my account?

Does deleting the 23andMe app cancel my subscription?

Can I reactivate 23andMe+ after cancelling?

How do I permanently delete my 23andMe account and data?

More Health Cancellation Guides

Step-by-step guides for other health and wellness services.

More Health Cancellation Guides

Step-by-step guides for other health and wellness services.

More Health Cancellation Guides

Step-by-step guides for other health and wellness services.

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Cancel your Ancestry DNA or subscription service with our step-by-step guide.

Cancel Guide

How to Cancel MyFitnessPal Premium

End your MyFitnessPal Premium subscription and return to the free tier.

Cancel Guide

See all cancellation guides

Simon Chadwick

REviEWED by

Simon Chadwick

REviEWED by

Simon Chadwick

REviEWED by

Updated on

Jan 21, 2026

Updated on

Jan 21, 2026

Updated on

Jan 21, 2026

Next Guide ›

About 23andMe

23andMe is a consumer genetics and research company that provides DNA testing and analysis services. The platform offers ancestry information, health predispositions, and trait reports based on genetic data from saliva samples.

Why people cancel 23andMe

Got the genetic information they wanted
23andMe+ subscription too expensive
Privacy concerns about genetic data
Found results weren't actionable
Only needed it for one-time analysis

Why people cancel 23andMe

Got the genetic information they wanted
23andMe+ subscription too expensive
Privacy concerns about genetic data
Found results weren't actionable
Only needed it for one-time analysis

Why people cancel 23andMe

Got the genetic information they wanted
23andMe+ subscription too expensive
Privacy concerns about genetic data
Found results weren't actionable
Only needed it for one-time analysis

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The average person wastes $273/month on forgotten subscriptions

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The average person wastes $273/month on forgotten subscriptions

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