Cancelling 23andMe depends on whether you have a one-time kit purchase or the 23andMe+ subscription service. This guide covers cancellation through the 23andMe website, app stores, and managing your genetic data after cancellation.
Most 23andMe users purchase one-time DNA kits, but 23andMe+ is a recurring subscription for ongoing health reports. Only the subscription service needs cancellation — one-time purchases don't auto-renew.
Here's how to cancel your 23andMe+ subscription directly. One-time kit purchases don't require cancellation as they don't auto-renew.
Go to 23andme.com and sign in with your email and password. Click on your profile icon in the top right corner.
From the dropdown menu, select Settings. This will take you to your account management page.
Look for the Subscription or 23andMe+ section in your account settings. Click on Manage Subscription.
Click Cancel Subscription. You may be asked to provide feedback about why you're cancelling. Complete any required fields.
Review the cancellation details and confirm. You should receive a confirmation email. Your subscription will remain active until the current billing period ends.
23andMe has different products and data policies that might affect your cancellation decision.
A few things that might affect your cancellation timing or data access.
23andMe+ provides ongoing health reports and updates. After cancelling, you'll keep existing reports but won't receive new health insights or trait updates.
23andMe+ is typically billed annually. You'll continue to have access until your current subscription period ends, so timing isn't as critical as monthly services.
While your basic reports remain accessible, consider downloading or saving any specific health reports you want to reference offline.
If cost is the issue, you might be able to pause or adjust your subscription instead of cancelling completely.
If you subscribed through an app store, you'll need to cancel through that platform instead of your 23andMe account.
iOS users who subscribed through the 23andMe app need to cancel through their Apple ID subscription settings.
"Settings > Click [Your Name] > Subscriptions" Read In-depth Guide on Cancelling iPhone Subscriptions:
iPhone Cancel GuideIf you subscribed to 23andMe+ through the Android app, cancel through Google Play Store subscriptions.
Use the Direct link Below or Open Google Play Store > Profile icon > Payments & subscriptions > Subscriptions
Play Store Cancel Link23andMe offers customer support chat if you need help cancelling or have questions about your subscription.
Common questions about cancelling 23andMe+ and managing your genetic data.
Step-by-step guides for other health and wellness services.
See all cancellation guides